Delivery Manager
4 days ago
Key Responsibilities:
- Project Delivery: Oversee the full project lifecycle of ITO engagements (application development, maintenance, testing), ensuring they are delivered on-time, within scope and budget, and meet quality standards.
- Client & Stakeholder Management: Act as the primary client contact. Build trusted advisor relationships, manage expectations, ensure high client satisfaction (CSAT), and identify growth opportunities within existing accounts.
- Team & Resource Management: Lead, mentor, and motivate the project delivery team (local and/or offshore). Foster a collaborative and high-performance culture, and ensure effective resource allocation and utilization.
- Financial Management: Take full ownership of the project's Profit & Loss (P&L). Conduct precise gross margin analysis, control costs, and drive profitability improvements.
- Risk & Issue Management: Proactively identify, mitigate, and manage project risks and issues, ensuring seamless delivery.
Qualifications & Experience:
- Bachelor's degree or higher in Computer Science, Engineering, or a related field.
- Minimum 5-8 years of experience in project/program delivery or delivery management within the IT outsourcing (ITO) / software services industry .
- Proven track record of successfully managing offshore/onsite delivery models for international clients.
- Solid experience in managing project P&L, budgeting, and gross margin calculation .
- Strong client-facing and stakeholder management skills with excellent communication and presentation abilities.
- Ability to work independently in a fast-paced environment. Prior experience working for a Chinese IT service company is a plus.
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