
Analyst (Level 1)
3 days ago
Mandatory Skills: Infrastructure Support, Product (Application) support
Preferred Skills: AWS, Applications Support and Enhancement, Service Level Management
Brief Job Description:
Primary Purpose
To provide helpdesk support for the project
To perform infrastructure and application technical duties
To provide project admin support to project team
Responsibilities
1) To provide helpdesk support and application testing service for the project:
Manage the project mailbox
response/provide advice to users for incident/SR/CR raised by performing business analysis of application functionality (without source codes)
ensure all incident/SR/CR are tracked and closed within SLA
liaise with subcontractor (via JIRA) to ensure issue is resolved
testing of bug fixes in test environment
compile daily/weekly/monthly statistics for reporting
2) To perform infrastructure/application technical duties
AWS, network or application troubleshooting
Deployment of applications (about 1-2 times a month from 5pm – 9pm)
3) Provide project admin support such as
Compilation of monthly progress report
Facilitate the compilation of Weekly Log Review/Account Review
Asset clearance & tracking
Personnel security clearance administration
Project team onboarding / offboarding activities
Documentation updates
Educational Qualification: Diploma
Years of IT Experience: 1-2 years
Work Experience: 1-2 years
Must Have Skill: Oracle DB, system support, Java,
SDLC knowledge
Prefer Skill: AWS, Outgoing personality, good communication and analytical skill are essential
Working Location: Customer site
Working on Shift: No
Job Types: Full-time, Contract
Contract length: 12 months
Pay: $4, $4,400.00 per month
Benefits:
- Health insurance
Work Location: In person
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