Product Data Analyst, Shop Chatbot
2 weeks ago
Job Description
- Collect, clean, and analyze chatbot interaction and user behavior data to identify key trends and business issues
- Design and maintain dashboards and reports to support product, operations, and engineering teams
- Monitor key performance metrics (e.g., intent recognition rate, response time, user satisfaction) and provide actionable insights
- Collaborate with data scientists, product managers, and engineers to support business decisions and product improvements
- Contribute to model evaluation and A/B test analysis, generating insights for continuous system optimization
Requirements
- Bachelor's degree or above in any discipline; majors in Statistics, Computer Science, Mathematics, or related fields are preferred
- Proficient in SQL and comfortable working with large datasets
- Familiarity with Python, R, or other data analysis tools is a plus
- Experience with data visualization tools (e.g., Tableau, Power BI, Looker) is an advantage
- Strong analytical thinking, communication skills, and team spirit
- Passion or interest in chatbot products, AI technologies, or natural language processing is a plus
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