Shift Supervisor

2 weeks ago

Jurong Town, Singapore Baskin-Robbins Full time $20,000 - $25,000 per year

SHIFT SUPERVISOR / ASSISTANT OUTLET MANAGER

Job Summary

Contributes to outlet performance by assisting the Outlet Manager in executing store operations during scheduled shift. Deploy partners and delegates tasks; team members can create and maintain the "We create magical moments to make the world a happier place" for the customer. Responsible for modelling and acting in accordance with Baskin Robbins principles.

Key Responsibilities

  • Acts with integrity, honest and acknowledge to promote the culture, values and mission of Baskin Robbins.
  • Anticipates customer and store needs by constantly evaluating environment and customer cues. Take appropriate action and provide support to ensure targets are met.
  • Executes store operational policies and procedures, including those for inventory management, cash handling, labor cost control and safety & security to ensure the safety of all patrons during each shift.
  • Follow all cash management and cash register policies and ensure proper cash management practices are followed by the shift team.
  • Check bank-in reports of outlets to ensure daily sales takings are banked in on time.
  • Resolve sales and operations issues in an effective and timely manner.
  • Conduct ROR (Review of Operations Risks) on food safety, SOPs, product quality and health risks to ensure compliance to required standards.
  • Maintains regular and consistent attendance and punctuality.
  • Provide operational support including skills, manpower, stocks or any related deemed necessary in the event of any function, business opportunities meant to maximize Company's topline achievement.
  • In the event of you leading a store, you will assume the key responsibility of a Rank 1 with close guidance of your superior.
  • Carry out any others and ad hoc duties as assigned by superior.

Key Competencies

  • Relentless focus on the customer, understands what customer wants and how to deliver the experience.
  • Listens and communicates well with others within and outside of BR. Creates a team environment that is positive and productive.
  • Takes personal responsibility to do the right thing. Adapts quickly to change and makes timely, thoughtful decisions.
  • Continuously seek opportunities to improve self and others.
  • Lead with trust, commitment, coach and develop junior staffs.
  • Understands to drive overall business success and is accountable to prioritize and deliver quality results.

Qualifications and Experience

  • Holds a Diploma in Hotel Management or its equivalent with a minimum of 1 year experience in supervisory or operations management in F&B or food service industry.
  • Articulate and able to communicate effectively across all functions and levels.
  • Demonstrate leadership in managing teams and sales/achievement driven.

Job Types: Full-time, Permanent, Fresh graduate

Pay: $2, $2,500.00 per month

Benefits:

  • Additional leave
  • Employee discount
  • Health insurance
  • Parental leave
  • Professional development
  • Promotion to permanent employee

Experience:

  • Supervisor : 2 years (Preferred)

License/Certification:

  • Are you Local Singaporean? (Required)

Willingness to travel:

  • 25% (Preferred)

Work Location: In person

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