Country Service Head – Electrical and Automation

Job ID

487159

Posted since

02-Dec-2025

Organization

Smart Infrastructure

Field of work

Customer Services

Company

Siemens Pte Ltd

Experience level

Experienced Professional

Job type

Full-time

Work mode

Office/Site only

Employment type

Permanent

Location(s)

• Singapore - Central Singapore - Singapore

Country Service Head – Electrical and Automation

Siemens is seeking a dynamic and experienced professional to lead the Service Business in Singapore for the Electrical and Automation Business Unit, with full accountability for profitable growth, customer satisfaction, and operational excellence across the service portfolio.

You will play a crucial role in driving expansion of traditional lifecycle services as well as advanced digital, data-driven and cybersecurity-enabled services, positioning Siemens as a market leader in service and digitalization within the energy, infrastructure and industrial automation sectors. The position reports to the Head of SI EA Singapore and functionally to the SI EA Service leadership in ASEAN.

You can make a difference in...

• Develop and execute service strategy: Lead the design and rollout of the country service strategy, aligning with regional and global business objectives while driving profitable growth and service excellence across all business streams.
• Drive digitalization and cybersecurity offerings: Build and execute systematically Installed Base approach in SG and its associated countries. Identify new business opportunities in both traditional services (spare parts, site services, maintenance, retrofit, upgrades, extensions) and emerging services areas (like digital services, CYS etc.,)
• Strengthen service sales: Active develop service ecosystem including partnering in CS sales and execution. Enhance service share in the SG market and create a balanced service portfolio focusing on lifecycle services, sustainability, digitalization, cybersecurity etc.
• Strengthen customer partnerships: Build and maintain strong customer relationships by ensuring timely and effective service delivery and proactive resolution of escalations. Oversee key account management for major customers, ensuring long-term satisfaction and loyalty.
• Lead high-performing service teams: Manage, develop, and empower diverse service teams to deliver results, foster a safety and improvement culture, and ensure operational alignment with Siemens' standards. Optimize service operations, including project management, resource planning, and financial performance, and implemented KPIs are consistently achieved
• EHS, Compliance & Quality: Ensure that all service activities comply with Siemens' quality standards, safety regulations, and local legal requirements. Drive a culture of continuous improvement, health, and safety within the service team

Your Defining Qualities...

• Bachelor's degree or higher in Electrical Engineering, Automation, Business Management, or a related field.
• 10+ years of experience in customer service business, including management, sales or operations within the energy, automation, or industrial sectors.
• Prior leadership experience, preferably in managing service teams or business units.
• Strong knowledge of electrical distribution systems, automation, IoT solutions, and digital services.
• Excellent ability to lead change, influence cross-functional teams, and engage senior customer and internal stakeholders with clear communication and strategic vision.
• Business development experience, including contract negotiation and customer relationship management.
• Strategic thinking combined with hands-on execution ability, strong problem-solving skills, and comfort operating in a fast changing, highly digital environment.
• Familiarity with Siemens' EA products and services is a plus.

In return, we offer you:

• Flexible mobile working policy that allows for time off for you to recharge and spend more time with your loved ones
• Attractive compensation and benefits
• Values-driven work culture with inclusive workplace policies and practices that prioritize diversity and inclusion
  Endless possibilities and opportunities for progression and learning

Recruitment Process:

• CV Screening
• A session with our recruiter to understand your motivation & your past experiences
• 1-3 Business Interviews
  Offer Stage

Join us and #TransformTheEveryDay

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

Public Notice: Recruitment Fraud

We wish to caution jobseekers that Siemens, as a policy, does not authorize external parties/agents to conduct employment drives or extend Offers of Employment on our behalf. We do not ask for bank details, payment of any kind nor personal financial information in return for assurance of employment. Please visit our [1] job portal for all Siemens job openings, and apply via the portal.