Staff Software Engineer, Messaging

Zendesk is looking for a Staff Software Engineer to join the Agent Workspace Messaging Team. As part of the Chat & Messaging product office in Singapore, you and the team would be focused on empowering our customers to provide a best-in-class messaging experience for their users. You would be involved in delivering a revamped customer messaging experience that will eventually culminate in the realisation of an omni-channel customer engagement product.

You will be working with a group of young and dynamic engineers on developing a highly-response web-based application. You will learn about a well-structured web frontend architecture and the backend services to support it. You will work closely with the product team and UX designers to improve the current workflows or implement exciting new features.

Staff Software Engineers at Zendesk are expected to be hands-on technologists who could lead application development initiatives directly, contribute to the design and implementation of projects, and be involved in technical discussions beyond their teams. You should love finding simple solutions to complex problems, and care about not only the technical and algorithmic aspects of large systems, but the way they enable other developers to do their jobs. You should have previous experience with web infrastructure, distributed systems, or component-oriented software engineering.

What you get to do every day

• You'll be working on the next-generation Messaging platform backend serving millions of users daily.
• You'll be helping us build modern and impressive experiences on our Agent Workspace product.
• Take the lead on technical design discussions and propose creative solutions on backend components and frontend layers.
• We're looking for engineers who are not afraid of touching every layer of our technical stack. The teams working on each feature are small and working in bi-weekly sprints to meet achievable deliverables, so there is a lot of meaningful collaboration.
• Collaborate closely with the Product Manager, the Team Lead and the Designer to provide technical insights and early estimates on the assigned project.
• Take the lead on technical design discussions and propose innovative solutions.
• Build POCs to test candidate technologies and make informed decisions.
• Ensure scalability, performance, maintainability and security of the technical platform in collaboration with the ops teams.
• Actively participate in full-stack coding, reviewing pull requests and testing.
• Use your experience to mentor junior members in the team and evangelize coding best practices through pairing sessions, and code reviews.
• Become a key contributor to better working practices across Zendesk.

Job qualifications and requirements

You're tenacious, driven, and have a passion for learning. You love to collaborate and have meaningful interactions with everyone you meet. You believe that online real-time communication fosters trust, and delivers valuable benefits to customer engagement. You want to create code to make these experiences even better.

You will be successful in this role if you:

• Have a proven record in Software Engineering with strong capabilities in any of the major web-programming languages (Java, Python, Ruby or Go).
• Possess a working level knowledge of Javascript and experience with Node.JS and React.
• Have a solid understanding of architecture of high concurrency, low-latency, scalable, distributed systems and are able to make trade-offs with regard to performance, scalability and reliability (exposure to Kafka, GraphQL and gRPC is a plus).
• Have a strong understanding of Web technologies and the interactions between the frontend client (e.g. web browsers) and the backend stack.
• Have strong troubleshooting skills by tracking metrics, logs and traces across disparate services.
• Have a good command over usage of data structures and algorithms
• Have excellent written and verbal communication skills, put the customer first and respect your commitment to deliver.
• Personal projects, collaboration with the open-source community or active learning initiatives would be a good sign of your passion to learn and solve problems.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here .

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.