Learning Support Assistant

2 weeks ago

Singapore Equinet Academy Private Limited Full time $23,000 - $25,000 per year

We are looking for a Learning Support Assistant to join our team at Equinet Academy, a leading digital marketing training provider in Singapore. You'll be responsible for managing mostly inbound leads generated through our digital channels, assisting walk-in customers, and supporting live events and webinars. This role offers a structured path towards a Head of Sales position for those who excel in performance, leadership, and initiative.

About Equinet Academy

Equinet Academy is a SkillsFuture Singapore (SSG) Approved Training Organisation specialising in digital marketing and related professional skills training. We empower individuals and businesses to succeed in the digital economy through practical, hands-on learning led by industry practitioners.Learning Support Team Overview

The Learning Support Team (LST) plays a key logistical and operational role within the organisation. The team oversees the department's daily functions, manages learner registrations, supports operations, and helps create a conducive learning environment while ensuring all logistics and equipment are well-coordinated and maintained.

Key Responsibilities

  • Allocate appropriate assessment sessions based on the number of learners.
  • Build and maintain strong relationships with internal departments, external stakeholders, and vendors.
  • Ensure training facilities are well-maintained and all equipment remains in good condition.
  • Stay well-informed about course details and structures.
  • Handle course enquiries and support learners during the registration process.
  • Track and verify learners' attendance and assessment outcomes.
  • Monitor and review training processes, programmes, and workflows to ensure quality and effectiveness, recommending improvements where needed.
  • Ensure all programmes and activities are delivered in line with the established curriculum.
  • Understand and follow the SOPs for all available payment modes (SkillsFuture Credit, NTUC UTAP, PSEA, NETS, and PayNow).
  • Be able to clearly explain funding structures, pedagogies, and the programmes offered.
  • Uphold PDPA standards when managing and handling documents.
  • Upload post-class documents to Microsoft Teams and ensure physical copies are submitted to the relevant teams for verification.
  • Manage logistics, inventory, and other operational resources.
  • Carry out other related duties as assigned by the Superior.

What We Offer

  • Attractive Compensation: $2,300 to $2,500/month basic salary with structured commission incentives and performance bonuses.
  • Career Progression: A defined path to Head of Sales for consistent high performers.
  • Supportive Environment: Ongoing training, mentorship, and performance reviews to help you excel in your role.
  • Work Schedule: 5 Day Work Week. Weekends (Saturday & Sunday) are compulsory to be committed. Flexible off days given during Weekdays (Monday to Friday)

Job Type: Full-time

Pay: $2, $2,500.00 per month

Benefits:

  • Professional development

Work Location: In person

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