
Security Engineer
4 days ago
Ensign is hiring
Duties and Responsibilities
- Provide remote corrective and preventive maintenance support on assigned security solutions.
- Privileged Access Management (PAM) – CyberArk, BeyondTrust, Delinea
- Content Disarm Reconstruction (CDR) - Votiro
- Secure Service Edge (SSE) – Zscaler, Palo Alto Prism Access
- Data Loss Prevention (DLP) – Trellix, Forcepoint, Microsoft Defender / Purview
- Perform fulfillment of service requests on assigned SaaS-based security solutions, such as onboarding, setup of custom reports and dashboards
- Develop and maintain support documents including instructions to perform patching, version upgrades and other operational tasks related to the assigned security solutions.
- Log support cases with the respective vendors, to resolve product issues. This may involve arranging remote call sessions with the vendor support.
- Respond to enquiries on assigned security solutions, including remediation steps for security vulnerabilities, hardening and checks on applicable CVE by working with vendor support.
- Take ownership of the support cases assigned, and follow-up until case closure.
- Provide technical support for clients according to SLA
- Responsible for level 1 / 2 operation support.
- Manage support cases to ensure issues are recorded, tracked, resolved, and follow ups are done in a timely manner
- Provide fault isolation, root cause analysis for technical issues and perform onsite firmware upgrades
- Ensure compliance to policies, processes, standards and documentation requirements for both internal and clients' organization
- Periodic 24x7 on-call/on-site support
Requirements
- Good communications skills
- No prior experience required
- Skilled in technical troubleshooting with a strong ability to analyze and resolve complex issues, while effectively communicating updates to stakeholders
- Basic project management, customer service and stakeholder management skills
- May required to be on standby after support hours.
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