Security Engineer

4 days ago


Singapore Ensign Services Full time $60,000 - $80,000 per year

Ensign is hiring

Duties and Responsibilities

  • Provide remote corrective and preventive maintenance support on assigned security solutions.
    • Privileged Access Management (PAM) – CyberArk, BeyondTrust, Delinea
    • Content Disarm Reconstruction (CDR) - Votiro
    • Secure Service Edge (SSE) – Zscaler, Palo Alto Prism Access
    • Data Loss Prevention (DLP) – Trellix, Forcepoint, Microsoft Defender / Purview
  • Perform fulfillment of service requests on assigned SaaS-based security solutions, such as onboarding, setup of custom reports and dashboards
  • Develop and maintain support documents including instructions to perform patching, version upgrades and other operational tasks related to the assigned security solutions.
  • Log support cases with the respective vendors, to resolve product issues.  This may involve arranging remote call sessions with the vendor support.
  • Respond to enquiries on assigned security solutions, including remediation steps for security vulnerabilities, hardening and checks on applicable CVE by working with vendor support.
  • Take ownership of the support cases assigned, and follow-up until case closure.
  • Provide technical support for clients according to SLA
  • Responsible for level 1 / 2 operation support.
  • Manage support cases to ensure issues are recorded, tracked, resolved, and follow ups are done in a timely manner
  • Provide fault isolation, root cause analysis for technical issues and perform onsite firmware upgrades
  • Ensure compliance to policies, processes, standards and documentation requirements for both internal and clients' organization
  • Periodic 24x7 on-call/on-site support

Requirements

  • Good communications skills
  • No prior experience required
  • Skilled in technical troubleshooting with a strong ability to analyze and resolve complex issues, while effectively communicating updates to stakeholders
  • Basic project management, customer service and stakeholder management skills
  • May required to be on standby after support hours.


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