Associate Support Engineer

3 days ago

NorthEast Region, Singapore Charles & Keith (Singapore) Pte Ltd Full time $40,000 - $60,000 per year

Job Responsibilities:

  • Act as the first point of contact for IT Systems/Software/Support, and administer IT service requests
  • Provide day-to-day IT support to employees across the company (including Singapore, regional offices, and retail stores in the Asia Pacific), via phone, email, remote, and face-to-face
  • Provide technical support to End-User-Computing, server, network, and/or cloud infrastructure, as well as perform regular upgrades to ensure systems are updated
  • Troubleshoot system failures or bugs and provide solutions to restore functionality
  • Manage the installation and maintenance of hardware & software, including computers, laptops, printers, mobile devices, projectors, interactive screens, etc
  • Deployment of Operating systems, software applications, and patches on End-User Computing
  • Diagnose and resolve IT software/hardware issues and contact the appropriate service vendors when necessary
  • Recommend solutions and ensure that IT issues have been corrected, and maintain records of work performed
  • Suggest improvements for procedures and controls to enhance performance and satisfaction
  • Assist with any ad-hoc tasks as required by the IT team / Management

Requirements:

  • Minimum Diploma in Computer Science, Information Technology, or a similar field
  • Good troubleshooting skills and knowledge of Windows Operating systems, Mac OS, and office 365 applications
  • Able to communicate effectively in both oral and written aspects
  • Able to apply critical thinking skills to resolve complex issues / technical challenges on the job
  • Able to work independently and in a team
  • Fresh graduates are welcome to apply

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