Technical Support Engineer

5 days ago

Singapore TAHLIA WATERS HR CONSULTING LLP Full time $80,000 - $120,000 per year

The Role:

  • Lead and supervise a team of other Field Application Engineers across Asia Pacific (APAC) region.
  • Provide technical support to projects across APAC via email, phone call, video calls and onsite visits.
  • Communicate clearly with international customers in verbal and written English and Mandarin languages.
  • Work with escalation points with the global Technical Support team to drive the resolution of complex issues.
  • Provide technical support and onboarding to Company's Ecosystem partners, enabling them to effectively utilise the platform and services.
  • RMA products investigation for Company's products across APAC.
  • Design, specify and provide smart lighting controls design solution, meeting client expectations and adhering to company standards.
  • Collaborate with APAC Sales team to ensure smooth customer journey from Sales team to Design.
  • Specify Company's wireless lighting control solutions to projects in the market.
    • Work with global Specification Success team as a regional advocate for specifiers in APAC region.

What Do You Need to Have?

  • Candidates must possess a Degree or Diploma in Electrical Engineering or Electronics Engineering or any related discipline.
  • He/she must possess at least 5 years' of technical expertise and experience in lighting and lighting controls such as DALI, KNX or DMX is added advantage.
  • Proficient in providing hands-on demonstrations and explaining technical and functional details of lighting control systems.
  • Proficient in handling and troubleshooting electrical products.
  • Experience with AutoCAD, Microsoft Office, Microsoft Teams and Sharepoint.
  • Previous lighting or lighting control system project experience from design stage to installation stage. Prior working experience with electrical contractors and system integrators is a plus.
  • Excellent time management skills and ability to independently multi-task and prioritize work.
    Attention to detail and technical problem-solving skills.

If you think you fulfilled the job criteria above, please send your updated CV to

We would love to hear from you Please note that only shortlisted candidates will be notified.

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