Senior Customer Growth Manager

At Lighthouse, we're on a mission to disrupt commercial strategy for the hospitality industry. Our innovative commercial platform takes the complexity out of data, empowering businesses with actionable insights, advanced pricing tools, and cutting-edge business intelligence to unlock their full revenue potential.

Backed by $370 million in series C funding and driven by an unwavering passion for growth, we've welcomed five companies into our journey and have surpassed $100 million in ARR in 2024. Our 850+ teammates span 35 countries and represent 34 nationalities.

At Lighthouse, we're more than just a workplace – we're a community. Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector. Are you ready to join us and shine brighter in the industry's most exciting rocket-ship?

What you will do

You will lead the Customer Growth and Strategic Account Management teams across APAC, ensuring customers achieve retention, expansion, and product adoption on Lighthouse's commercial platform. You will execute the regional growth strategy, strengthen customer relationships, and build a high-performing team culture. You will collaborate cross functionally to scale engagement, increase revenue impact, and deliver consistent customer value. This role is ideal for a strategic, operational, and people focused leader in a fast paced SaaS environment.

Where you will have impact

• Develop and execute a strategic roadmap for customer growth and retention across APAC using tools such as Gainsight, Looker, and Salesforce.
• Align account strategies with company goals through close collaboration with marketing, product, leadership, and revenue operations.
• Leverage customer insights, industry trends, and competitive intelligence to sharpen engagement and go to market strategies.
• Drive upsell and cross sell initiatives, reduce churn, and strengthen product adoption.
• Lead, coach, and inspire Customer Growth Managers and Strategic Account Managers across high touch and mid touch portfolios.
• Build a culture of accountability and continuous improvement within the team.
• Identify skill gaps and implement KPIs, enablement programs, and performance metrics.
• Create career paths and development plans with consistent coaching and mentorship.
• Maintain executive relationships with key customers and act as escalation point for high value or at risk accounts.
• Partner with sales and product teams to accelerate expansion opportunities.
• Ensure delivery of value driven QBRs and strategic account plans.
• Track and report on NRR, GRR, AMQL, CSAT, QBR performance, health scores, renewals, and expansion results.
• Collaborate with Revenue Operations and Enablement to improve workflows and scalable best practices.
• Implement operating cadences to maintain consistency and accountability across the region

About our team

Our APAC Customer Growth team partners with leading hospitality brands and fast growing operators across the region. We focus on long term customer value, strong collaboration, and a growth mindset. You will join a team that operates with ownership, impact, and a commitment to excellence.

What's in it for you?

• A flexible working environment where you can work from home or, if you live nearby, at one of our seven offices around the world

• Competitive salary and performance-based bonus structure.

• Comprehensive benefits package aligned with the location.

• Opportunity to work with Global sales teams across AMER, EMEA, and APAC.

• Unlimited time off: we believe in providing our employees with the flexibility and autonomy to manage their work-life balance effectively
  
  
• A motivation to deliver your best work as we have built a high-bar and very talented team of individuals that are friendly, creative, open-minded, and passionate about what they do

• A collaborative, international work environment with a strong growth trajectory.

Who you are

• Minimum 8 years of experience in sales, account management, customer success, or client services in B2B SaaS or tech.
• Minimum 5 years of experience managing blended or tiered teams.
• Strong track record in customer retention, expansion, and adoption.
• Excellent communication skills and executive presence.
• Proven ability to turn strategy into measurable results.
• Comfortable working across APAC markets and multicultural environments.
• Fluency in Mandarin, Japanese, Korean, or other APAC languages is a plus.

Thank you for considering a career with Lighthouse. We are committed to fostering a diverse and inclusive workplace that values equal opportunity for all. We welcome candidates from all backgrounds, regardless of age, gender, race, religion, sexual orientation, and disability. We actively encourage applications from individuals with disabilities and are dedicated to providing reasonable accommodations throughout the recruitment process and during employment to ensure all qualified candidates can participate fully. Our commitment to equality is not just a policy; it's part of our culture.

If you share our passion for innovation and teamwork, we invite you to join us in shaping the future of the hospitality industry. At Lighthouse, our guiding light is to be an equal opportunity employer, and we encourage individuals from all walks of life to apply. Not ticking every box? No problem We value diverse backgrounds and unique skill sets. If your experience looks a little different from what we've described, but you're passionate about what we do and are a quick learner, we'd love to hear from you.

We value the unique perspective and talents that you bring, and we're excited to see how your light can shine within our team. We can't wait to meet you and explore how we can grow and succeed together, illuminating the path towards a brighter future for the industry. #LI-Hybrid