Operations & Assistant Relationship Manager (with GIFT City Oversight)

7 days ago

Singapore BUGLEROCK CAPITAL PTE. LTD. Full time $80,000 - $120,000 per year

Job Title: Operations & Relationship Manager (with GIFT City Oversight)

Location: Singapore (with oversight of India GIFT City operations)

Reporting To: Senior Management / COO

Employment Type: Full-time

Role Overview

We are seeking a dynamic professional to play a hybrid role that spans operations management, client support, vendor coordination, and oversight of the firm's GIFT City fund structure. The individual will act as a key bridge between internal stakeholders, external vendors, and client relationship teams, ensuring seamless execution of operational processes, regulatory compliance, and high service quality to investors.

Key Responsibilities

Operations Management:

  • Oversee day-to-day middle- and back-office operations across fund structures, including trade settlement, cash movements, reconciliations, and reporting.

  • Ensure compliance with MAS regulations, VCC requirements, and internal control standards.

  • Implement process improvements to enhance efficiency, accuracy, and timeliness of operational deliverables.
  • Support financial reporting, performance tracking, and risk monitoring frameworks.

Assistant Relationship Management:

  • Assist senior Relationship Managers in servicing high-net-worth and institutional clients.
  • Prepare client presentations, reports, and portfolio updates.
  • Maintain CRM records and follow up on client action items.

  • Coordinate onboarding and due diligence of new clients, including KYC, AML checks, and account opening documentation.

  • Ensure business activities adhere to compliance, legal guidelines, internal rules, regulation & policies

Vendor Management:

  • Act as primary point of contact for outsourced service providers, including fund administrators, custodians, auditors, tax advisors, and IT vendors.
  • Monitor vendor deliverables against SLAs, escalating issues promptly where required.
  • Conduct periodic vendor performance reviews and participate in negotiations of contracts and renewals.
  • Ensure vendor compliance with data protection, confidentiality, and regulatory requirements.

GIFT City Structure Oversight:

  • Manage the firm's GIFT City entity and ensure alignment with Indian regulatory requirements (IFSC, SEBI, IFSCA).
  • Coordinate with local trustees, administrators, and legal advisors to ensure smooth operations of the GIFT City fund vehicle.
  • Assist in investor communication and reporting relating to GIFT City structures.
  • Oversee governance frameworks, board meetings, and regulatory filings for the GIFT City entity.

Requirements

  • Bachelor's degree in Finance, Business Administration, or related field; advanced qualifications (CFA, CA, MBA) advantageous.
  • 5–8 years of relevant experience in fund management operations, client servicing, or vendor oversight.
  • Familiarity with MAS regulations, VCC structures, and cross-border fund entities (experience with GIFT City strongly preferred).
  • Strong understanding of operations workflows within asset management or private wealth management.
  • Excellent organizational skills with the ability to manage multiple stakeholders across jurisdictions.
  • Strong interpersonal and communication skills to handle client interactions and vendor negotiation.
  • High attention to detail and ability to work independently in a fast-paced, entrepreneurial environment.

Key Competencies

  • Operational excellence and process mindset
  • Client-oriented with strong relationship-building skills
  • Stakeholder and vendor management ability
  • Cross-border fund structure oversight
  • Regulatory and compliance awareness

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