IT Support

Industry: Pharmaceutical

Responsibilities:

Software Technical Services:

1) System software maintenance: Routine maintenance, installation, upgrades of Windows operating systems; using guides and configuration services,and system image creation and maintenance;

2) Application Software Services:OFFICE series software; IE series software and other business software systems installation, maintenance, and upgrades;

3) User Guidance Services:Resolve client issues with commonly used software operation, hardware problems encountered, and provide basic training;

4) Virus Protection Maintenance:Installation of antivirus software, updates for antivirus databases, and removal of viruses from client terminals;

Hardware Maintenance Content

1) Hardware installation, debugging, network configuration, peripheral installation, and driver installation;

2) Detection, localization, and troubleshooting of hardware faults;

3) Providing hardware repair and delivery services;

4) Ensuring stable operation of hardware (hard drives, motherboards, memory, etc.) through routine maintenance to extend hardware lifespan;

5) Providing irregular guidance and training on hardware usage, software operation, and internet use based on customer needs and actual conditions to enhance customers' computer skills and efficiency;

6) Assisting in the numbering and registration of existing equipment, and compiling statistics on maintenance rates and costs;

Network Issues

1) Terminal network connections;

2) Terminal network troubleshooting;

3) Network connections and troubleshooting from switches to terminals;

4) Support of Office Network, Shared Drive, Wireless, and VPN connectivity

Helpdesk Service Content

1) Handle tickets assigned by the Call Center and complete them on time;

2) Address other Helpdesk tasks as per the client's work arrangements;

Requirements:

• Possess a college diploma or bachelor's degree in computer science or a related field, minimum two years of relevant work experience.
• Have basic communication skills in both Chinese and English, capable of supporting and maintaining Chinese and English versions of operating systems and software systems.
• Physically healthy and passed health examinations.
• Familiar with various Windows operating systems, printing systems and computer hardware (desktop computers, laptops, etc.).
• Familiar with general network hardware and capable of performing basic troubleshooting and configuration tasks.
• Ability to Support of Office Network, Shared Drive, Wireless, and VPN connectivity
• Familiar with the configuration of various application software.
• Have good customer communication skills and the ability to plan and organize work.