Assistant Manager, O2O Projects

About Us

Established in 1972, Guardian Health & Beauty is Singapore's Number 1 Health and Beauty retailer. With more than 126 stores nation-wide, it retails a comprehensive range of health & beauty products. Guardian has evolved from its pharmacy roots to a holistic one-stop solution for customers' health and beauty needs. It continues to expand its products and service range to meet the redefinition of beauty by today's customers – where health meets beauty.

With a strong health heritage, it has the largest network of award-winning pharmacists and a wide selection of health products. Professional services such as patient-care counselling, dispensary services, beauty and personal care solutions are offered at stores as a convenient one-stop for health and beauty. Guardian also operates its online store with more than 9,000 products available and offers the "Click & Collect" services. For more information, please visit Follow Guardian Health & Beauty on Facebook, Instagram, Telegram, Youtube and TikTok.

Guardian Health & Beauty is a Progressive Wage (PW) mark accredited company.

Our Tagline - Create Possibilities Everyday.

Are you ready to explore new possibilities and be part of something exciting? At DFI, your work creates real impact, driving innovation across Asia and touching millions of people. Every day brings fresh opportunities to learn, grow, and create the future.

At DFI, we're committed to your growth in a fast-evolving world. Whether you're exploring new roles, diving into different areas of our business, or even aiming to lead your own store, the path is open to you. Your journey with us is full of possibilities.

The Role

The O2O Project Assistant Manager plays a pivotal role in driving strategic innovation initiatives that bridge Guardian's offline and online touchpoints, with a strong focus on integrated health and wellness services. This role supports the Head of Business Development in the design, execution, and scaling of pilot programs such as health assessments and digital health partnerships. The candidate will manage end-to-end project execution including business case development, internal and external stakeholder alignment, and operational integration into Guardian's omnichannel ecosystem.

Responsibilities

• Support planning and execution of O2O initiatives focused on health & wellness integration:
• Conduct feasibility studies, develop business cases and track ROI for pilot programs
• Collaborate with internal functions (e.g. Store Ops, Tech, Marketing, Legal) and external partners (e.g. health tech providers, medical partners etc. to co-create service journeys and digital tools
• Define clear customer experience flows across physical and digital interfaces
• Coordinate pilot rollout plans, training materials, SOPs, and post-launch performance reviews
• Track milestones, manage project timelines, and escalate risks to the Head of Business Development
• Maintain proper documentation of contracts, partner deliverables and operating procedures
• Work closely with Product and Digital Tech teams to ensure proper backend integration with the Guardian App and CDP
• Support the Head of Business Development in crafting proposals, decks and reports for management reviews

About You

• Bachelor's degree in Business, Healthcare, Life Sciences, Pharmacy, or related fields
• 2-3 years of relevant experience in project management, healthcare innovation, or retail O2O strategy
• Prior involvement in digital health/wellness pilots or health & beauty operations is a plus
• Strong analytical and strategic thinking capabilities; able to build ROI models and project justifications
• Proficient in PowerPoint, Excel, and project tracking tools
• Excellent communication skills with proven ability to manage diverse stakeholders and external vendors
• Able to work independently in a fast-paced, cross-functional environment

Benefits

Team Member Discount

Subsidized Medical and Dental Benefits

Training Opportunities

Career Advancement

Location: Tampines North