Caseworker (Care Advisor), Engagement

1 week ago

Bedok New Town, Singapore Yayasan MENDAKI Full time $30,000 - $60,000 per year

Case Management - Case managers work with individuals/ families through the conduct of holistic assessments of their needs and the delivery of targeted interventions.

  • Conduct holistic assessments of clients and their family members, identifying areas of need and intervention.
  • Partner with the client in developing care plans to meet his/her needs.
  • Propose and implement suitable interventions (in collaboration with other agencies known to the family, where available) to meet the needs of clients.
  • Connect clients to resources and facilitate them in tapping on these resources.
  • Advocate for clients at both the individual and macro levels.
  • Organise and attend case discussion platforms and present cases for discussion.
  • Guide Executive Assistants/interns in the conduct of care management.
  • Collate data tracking outcomes for clients through the care management

Administrative

  • Track the progress of cases/individuals/families being managed and ensure case notes are updated to provide records of the work conducted.
  • Collaborate with internal departments and partners to provide resources and support to families
  • In achieving the above, the jobholder will work with the team under the direct and close guidance of the TL and with the support of the relevant support departments.

Requirements

  • A "dare to try" attitude Managing cases of clients may require innovative ideas, to create change. Staff must not be afraid to experiment and try new ways.
  • A growth mindset. Staff would need to be open to learn new methods and learn from one another.
  • Adaptability to change. Be prepared to quickly adapt and evolve to better understand the needs of clients and meet new trends.
  • Excellent organisational, interpersonal and communication skills.
  • Able to work independently and in teams.
  • Ability to problem-solve – understand the root causes and recommend targeted solutions.
  • The role involves direct engagement with the Malay community, thus requiring proficiency in the Malay language [Candidates should have taken Malay as a Mother Tongue or Third Language at the national exams (i.e. GCE N-Levels, GCE O-Level).]
  • Degree in Social Work/ Psychology or other related degrees. Experience in case management, community outreach and/or partnership management preferred. Those who do not meet the required years of work experience but have prior experience in the social service sector (e.g. as a volunteer) or have a keen interest in this area can be considered.

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