Assistant / Application Software Support Manager

About ST Engineering

ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.

About our Business

Our Unmanned & Integrated Systems business offers holistic solutions in system engineering and integration. We pioneer maritime robotics and autonomy solutions, provide system integration for complex naval and island air defence System-of-Systems (SoS), and take care of the operation and maintenance of Command, Control, Communications, Computers Intelligence (C4I) systems. We cater to the needs of Defence, Public Safety & Security, and Commercial clients worldwide, providing seamless and innovative services that redefine possibilities.

Together, We Can Make A Significant Impact

As an experienced Assistant / Application Software Support Manager (ASM/SSM) , you will be responsible to support hardware, software applications and middleware applications used in meteorological industry. You will be involved in daily meteorological applications support, rectification, installation, change request and upgrading of the application systems, mentoring the applications support team to ensure that issues are rectified on time and meet the desired Service Level Agreement. You will engage with customers of all levels, as well as working as part of the Software team.

Be Part of Our Success

• Provide level 2 and Level 3 application support, liaise with level 1 support teams within the company.
• Communicate with end users and customer's IT team to understand the production issues and advise them the solution.
• Resolve the incidents and recover services within contractual Service Level Agreement (SLA) requirements. Provide on-call standby support for primary application maintenance.
• Work with level 3 support teams and vendors to rectify issues.
• Document and track incidents and provide regular progress updates.
• Coordinate regular system maintenance and upgrade activities such as monthly maintenance, patching, hotfix testing and deployments.
• Perform application sanity test after OS updates and Software updates.
• Review and update project documentation in accordance to company QMS processes.

Qualities We Value

• Knowledge in Computer Science, Computer Engineering or equivalent.
• At least 3 years' experience in meteorological application support and operations.
• Good understanding of IT technologies and methodologies
• Good track record in managing business users and working with other support teams.
• Strong analytical skills and ability to work independently.
• Must have strong troubleshooting skill and able to read & analyse the application, script and database logs
• Experience in Docker, Microservices and meteorological platform knowledge are added advantage.

Our Commitment That Goes Beyond the Norm

• An environment where you will be working on cutting-edge technologies and architectures.
• Safe space where diverse perspectives are valued, and everyone's unique contributions are celebrated.
• Meaningful work and projects that make a difference in people's lives.
• A fun, passionate and collaborative workplace.
• Competitive remuneration and comprehensive benefits.

Location: Ang Mo Kio