Sr. Enterprise Account Engineer, Media Delivery, AWS Elemental, Enterprise Services, Media Specialists- Strategic Industries

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

Amazon Web Services (AWS) is looking for an Enterprise Account Engineer who is passionate about helping our largest video customers optimize, operate, and get the best performance out out of their streaming media workloads.

This role is within the AWS Strategic Industries Media Specialists team. Our team builds deep relationships with the top companies in video through which we drive best practices through an architectural and operational lens ensuring our customer's are set-up for success. We exemplify Customer Obsession working alongside our customers' engineering and operations teams embedding to be come a trusted advisor, customer champion and team member.

Enterprise Account Engineers work with many AWS services across media workloads from contribution encoding through origination and content delivery. You will apply both product and domain expertise to assist customers in their key workflows through all phases of architectural specification, development, deployment and monitoring for ongoing operations. Working in tandem with a Technical Account Manager specializing in media delivery, Enterprise Account Engineers are key to driving long-term success with key enterprise accounts. You will develop deep technical knowledge on the operational aspects of media workflows and leverage that knowledge to provide expert guidance to ensure our customers achieve operational reliability, resiliency, and scalability for their critical live events.

Depending on a customer's needs, you may also work closely with specialized Solutions Architects and members of AWS Professional Services. While this role is not expected to develop software within the CloudFront or Elemental Media services, a software development background will be valuable in helping understand complex customer needs and drive software solutions. Most importantly, you have to consistently uphold high standards in proactively guiding customers in all aspects of the engagement.

Key job responsibilities

As an Enterprise Account Engineer specializing in media delivery, you will:

• Act as the primary technical point of contact representing the technical needs of high-value media workflows for key enterprise accounts during live event delivery
• Work across multiple AWS services including video origination and delivery services to drive well architected solutions and ensure the consistently high customers experience with overall content delivery performance
• Interface with customer project managers and technical owners to understand key technical and operations requirements
• Collaborate with Product Managers to define customer technical requirements, helping to advocate for solutions that drive long-term operational success
• Collaborate with CloudFront performance teams to drive key customers' success initiatives
• Oversee video delivery performance by monitoring both customer and service metrics
• Identify, troubleshoot, mitigate and resolve complex video delivery performance problems
• Own customer-facing and internal communication during production impacting incidents
• Work independently with customer engineering and operations teams
• Build training materials, runbooks, and operational plans to help jump-start a newly forming team

About the team

Diverse Experiences

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• 5+ years of design/implementation/operations/consulting with distributed applications experience
• 5+ years of technical engineering experience

• Experience in a 24x7 operational services or support environment
• Experience in internal enterprise or external customer-facing environment as a technical lead

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