Operations Supervisor
2 weeks ago
Role Overview
The Operations Supervisor is responsible for three critical functions:
- Recruiting, onboarding, and maintaining a strong pool of subcontractor drivers & freelancers.
- Acting as the key contact for assigned customer accounts, handling escalations, and ensuring that all service expectations are consistently met.
- Ensuring fulfillment KPIs are met by the team efficiently.
This dual role ensures that customer needs are supported by a reliable driver base, while also providing a professional point of contact for issue resolution and relationship management.
Key Responsibilities- Develop and execute strategies to recruit and onboard freelance/subcontractor drivers.
- Actively recruiting, onboarding and maintaining the pool of freelance and subcontractor drivers.
- Maintain strong relationships with drivers, ensuring engagement, retention, and performance.
- Forecast and balance driver supply with customer demand, ensuring fulfillment and SLA compliance.
- Serve as the primary point of contact for assigned customer accounts.
- Handle customer escalations, complaints, and service recovery professionally and promptly.
- Work with operations, customer service, and drivers to resolve delivery-related issues.
- Monitor account performance and ensure high customer satisfaction.
- Prepare regular reports on driver recruitment, account fulfillment, and service levels.
- Preparing SOPs, KPI monthly reports, and process improvement plans
Requirements:
●Higher NITEC/ NITEC / Diploma in Business Administration/Bachelor's Degree in Business/Logistics or equivalent.
●At least 2-3 years of experience in similar industry and function
●Effective people management and interpersonal skills.
●Ability to work independently in a fast-paced environment and manage multiple tasks simultaneously.
●Responsible, team-player, and organized.
●Proficient in MS Office.
●Possess valid class 3 driving license.
The Job's Working Hours and Location
Mon - Fri 9.00am to 6.30pm, 5.5 days work week (Able to work from home for the fulfillment of any 4 hours during weekend at the flexible timing)
Tai Seng Drive
What we offer
Up to $4000 depending on experience + Semi-Annual Bonus (Every 6 months)
Medical and Dental benefits
Annual Leave + Birthday Leave
Good Career Path
How to Apply
●Apply through this application
●Only shortlisted candidates will be notified
-
Operations Admin
3 days ago
Tai Seng, Singapore BreadTalk Pte Ltd Full time $30,000 - $60,000 per yearJob DescriptionMaintain and update production orders and invoices using SAP ERP SystemVerify production orders and invoices with supervisorsPerform cost transfers for orders and invoicesConduct departmental cost analyses and draw meaningful insightsCreate production plans and reports, and management presentation decksUnderstand and resolve basic HR and...
-
Delivery Fleet Supervisor
3 days ago
Tai Seng, Singapore UParcel Full time $3,500 per yearAbout the RoleAs a Fleet Supervisor, you will be responsible of managing our in house delivery fleet and subcontractors. This is a full-time position that plays a crucial role in ensuring the efficient and effective operations of the company's delivery fulfilment.What you'll be doingRoute Planning And Optimization● Develop and implement efficient delivery...
-
Admin Assistant
2 weeks ago
Tai Seng, Singapore BreadTalk Pte Ltd Full time $30,000 - $60,000 per year[Central Kitchen Admin Assistant]Job ResponsibilitiesAdministrative & Office SupportManage daily administrative tasks to support kitchen operationsHandle filing, documentation, and correspondence (digital and physical)Support in preparing reports, memos, and operational updatesMaintain and update production orders and invoices using SAP ERP SystemVerify...
-
Customer Relations Officer
2 weeks ago
Tai Seng, Singapore Precise Development Pte Ltd Full time $30,000 - $72,000 per year$2,500 to $4,800 MonthlyRoles & ResponsibilitiesLiaise with sub-contractors, HDB, Town Council, consultant and residents.Customer Relationship Management: Interact with residents to maintain good relationship and receive feedback from them.Assist on phone calls and emails to answer resident's inquiries. Make appointment for resident to attend inspection with...
-
Lift Technician
2 weeks ago
Tai Seng, Singapore BELIFT PTE LTD Full time $40,000 - $80,000 per yearJob Highlights:Medical & Dental ClaimMonthly IncentiveVariable BonusJob Description:Perform troubleshooting on lifts, parts replacement, load test, and minor repair work to lift.Handle maintenance lift services that are assigned by the supervisor.Perform regular audits and checks to ensure that all processes and work methods are comply with quality, safety...
-
Inventory Management Specialist
1 week ago
Tai Seng, Singapore Mls Logistic Services Pte. Ltd. Full time $60,000 - $80,000 per yearJob DescriptionDevelop and implement effective inventory control systems and practices.Schedule and execute regular cycle counts based on KPIs set by various clients.Investigate stock variances and provide root cause analysis.Update and align Standard Operating Procedures (SOPs) to comply with quality standards.Coordinate annual stock takes and physical...
-
Tai Seng, Singapore 1f9d55cf-029d-4d32-9c36-8eb4147d4fd2 Full time $20,000 - $30,000 per yearWorking Days: 5.5 DaysLocation: IslandwideAbout UsWe are a growing lifestyle beverage and retail company, committed to delivering high-quality products and excellent customer service. Our goal is to create an enjoyable environment for customers and employees alike, while nurturing future leaders through structured training, hands-on experience, and clear...
-
Part Time Sales Executive
7 days ago
Tai Seng Street, Singapore Mighty Velo Full timeLooking for **TEMP / Part Time Retail Assistant (Bicycle Retail Store)** Location**:30 Tai Seng Street, Breadtalk IHQ Building, #02-14, S534013** Working hours: 18 hours per week (**2-3 days arrange by supervisor**) Retail hours - 10am -7pm Hourly rate Pay**:$10-12 / hr** (Monthly Payment) Job duties: - Assist with daily store operation. (Attending to...
