Associate Engineer

3 hours ago

Singapore JonDavidson Full time $30,000 - $60,000 per year
Associate Engineer (End User Support) 

Experience Required1 to 2 years
Minimum QualificationDiploma
Job description
Job Purpose
The Associate Engineer, EUS is responsible for technical support to end-users on various technical issues and problems
relating to hardware and software as well as network connectivity in the organisation.
Responsibilities
 Provide technical support to end-users on various technical issues and problems relating to end-user devices (e.g.,
desktop/laptop computers, printers, scanners and Smart Phones) and software such as Microsoft Office and emails
 Setup and deploy new desktop / laptop computers and the associated software, including Windows Active Directory
(AD) administration.
 Support service request and incident management to provide quality end-user services.
 Perform ad-hoc root cause analysis and problem resolution.
 Ensure and follow standard IT service delivery processes in accordance with IT policies and procedures.
 Develop checklists for typical problems.
 Assist his/her immediate supervisor in the definition methods for issue resolution and prevention.
 Perform other duties as assigned.
Job Requirements
Requirements
 Diploma in Information Technology, Computer Engineering or equivalent, with at least 1 year of relevant experience
in End User support.
 Proficient with Windows operation systems, M365, Anti-virus software and etc.
 General technical troubleshooting on IT hardware and software products (Desktops, Laptops, Printers, Audio,
Projectors & etc)
 Handling incident tickets from end user for IT matters.
 Experience in supporting Microsoft Active Directory and DHCP will be an added advantage.
 Possess excellent interpersonal skills, resourceful, analytical, problem-solving and communication skills.
 A motivated person with the ability to work independently, a good team player and goal oriented individual.

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