Quality Manager

Company DescriptionEstablished in 1992, Regional Test Services Pte Ltd (RTS) offers comprehensive solutions for sales and calibration of precision measuring tools, customized precision engineering, and various industrial tools and equipment. RTS is an ISO 17025:2017 accredited company recognized by the Singapore Accreditation Council for its excellence in calibration and measurement. Our Quality Management Systems (QMS) are certified to ISO 9001:2015 standards, ensuring rigorous quality assurance and control in all operations. With a highly skilled team, RTS is committed to delivering superior and cost-effective solutions for its clients.Role DescriptionThis pivotal role involves overseeing all laboratory operations, ensuring the highest standards of technical competence, and maintaining full compliance with our ISO/IEC 17025 accreditation requirements. You will lead a team of skilled laboratory technicians and drive continual improvement initiatives. You will serve as the primary point of contact for quality-related matters, including with external accreditation bodies e.g. SAC or laboratory sub-contractors / vendors. You will also be the main liaison and contact person for SAC-SINGLAS or MOM laboratory safety/workplace safety audits.Job ResponsibilitiesLaboratory Operations:Supervise day-to-day activities and operations of the calibration laboratoryManage a team of laboratory technicians to ensure smooth, safe and cost-effective laboratory operationsUpkeep and monitor lab conditions and equipment calibration status to ensure compliance with safety, environmental and calibration standards/regulationsManage licenses and ensure safe operation and maintenance of laboratory equipmentMaintain, update and create (new, if need be) laboratory calibration procedures with proper documentation of recordsPlan, coordinate and perform calibration (if need be)Plan and conduct training for laboratory techniciansTroubleshoot quality issues relating to laboratory equipment, software and/or manpowerLiaison with external service providers on a routine basis and/or SAC-SINGLAS for accreditation/audit matters on an annual/as required basisQuality & Safety:Maintain the quality management system in accordance with ISO 9001 & ISO/IEC 17025 standardsPerform ad hoc internal audits, address non-conformities, and support the company and laboratory in maintaining its accreditation statusAddress customer inquiries and/or complaints related to quality and technical aspectsManage office safety, enforce safety rules, and ensure compliance with safety regulationsConduct safety orientation for new employeesExperienceAt least five (5) years of relevant working experience (incl. quality control and/or quality assurance roles), in which:-> At least one (1) year of relevant work experience must be in a "decision-making position" (defined as having the authority to define, execute or control projects/work processes and being responsible for the outcome).Candidates who have the following educational qualifications will have part of the minimum 5 years relevant working experience waived:-> Diploma from a relevant technical discipline – one (1) year waived-> Degree from a relevant discipline – two (2) years waivedAuthorized signatory for Dimensional and/or Mechanical scope in a previous SAC-SINGLAS laboratory is a plus.Experience in hands-on calibration of Dimensional and/or Mechanical measuring instruments is a plus.Familiarity to creating calibration procedures for Dimensional and/or Mechanical measuring instruments is a plus.Familiarity to ISO/IEC 17025 is a plus.SkillsDemonstrate a strong understanding of measurement uncertainty and to quality assurance processesDemonstrated problem-solver, has high attention to detail and has a "can-do" spiritGood command of English language and able to communicate (both verbal and written) effectively with technical staff, management and external stakeholdersProficient in Microsoft Office suite of applicationsSelf-motivated, confident, and capable of working independently to lead a teamGood interpersonal skills and a team player