Strategic Account Manager

The Veson Nautical Strategic Account Manager is responsible for driving key aspects of engagement and strategic alignment between our highest growth accounts and the Veson Nautical company and our growing product suite.
In this role, you will leverage your relationship building skills to engage key client stakeholders to understand their key business priorities and how Veson Nautical products and services can support those priorities. In addition, you will look to understand how our clients are evolving their business and therein find opportunities for them to take advantage of additional Veson Nautical products and services. You will work with our Product Management, Marketing, and the Professional Services organizations to develop and continuously refine the account management offering, as well as provide feedback internally so our company and product strategy can evolve based on our clients' needs.
**Responsibilities**
While working with clients as-needed and through bi-annual Key Account Reviews, you will learn more about their business; you will be able to identify client business strategies, identify areas to further leverage Veson offerings, set revenue targets, conduct online product demonstrations, and manage opportunities from open to close. All the above will be performed with the overall objective of ensuring that we are offering world-class client service and engagement, guaranteeing that our clients get the best possible experience while partnering with Veson Nautical.
- Ensure that clients derive maximum value from their investment in Veson Nautical's Software Products, identify new opportunities, ensure renewal and collaborate with client services, product and infrastructure teams to ensure growth attainment
- Act as a strong champion of software solutions within an enterprise environment
- Develop and maintain strong relationships with critical business stakeholders across client enterprise; build new relationships in new areas of client business
- Develop a comprehensive understanding of typical business challenges faced by clients and common objectives to appropriately map Veson Nautical solutions and associated business benefits to address their needs
- Stay up to date with industry insights and news through continuous engagement with clients, partners and other outlets
- Build business plans in collaboration with senior/strategic management/stakeholders to align client and Veson Nautical objectives
- Identify key drivers of clients' happiness and engagement with Veson Nautical solutions and continuously work to ensure we successfully exceed client expectations across all our client interactions
- Act as key facilitator in the Client Satisfaction feedback process, and drive cross departmental action as required based on results achieved
- Manage and collaborate interdepartmentally to resolve at-risk Client escalations
- Contribute thought leadership and best practice, both internally and externally, around business transformation and end user adoption
- Respond to partner and client inquiries in a professional and prompt manner
- Build strong client relationships for repeat business
- Establish and nurture positive relationships with Professional Services and Support Services teams
- Additional responsibilities may include coordinating product training (via Professional Services Regional Management), conducting client health checks, identifying opportunities to expand relationships, up-selling/cross-selling new products and requires an elevated level of influence over the client lifecycle through renewal
**Qualifications**
- Minimum 5 years in a similar strategic account management role
- Highly effective communication skills with the ability to liaise, engage and build relationships with key stakeholders up to senior management/executive level
- Experience of working with complex SaaS/ERP software solutions for global corporate B2B market sectors and providing 'Best fit' product delivery
- Proven ability to proactively address client concerns and exceed client needs
- A track record of understanding and managing SaaS revenue budgets and targets
- Fluent written and verbal English language skills with additional languages welcome
- Outstanding consulting, presentation, coaching and facilitation skills
- Experience with business process analysis and business requirements gathering and documentation
- Refined interdepartmental collaboration skills with clear and open communication and a strong regional cultural awareness
- Ability to Identify obstacles to success and to create a pathway to overcome those obstacles
- Willingness to travel
- Demonstrated planning and organizing skills
- Desire to work in a fast-paced, entrepreneurial setting
- Bachelor's degree or higher
**About Veson Nautical**
We are a team of multi-cultural, multi-disciplined professionals that are dedicated to making our clients successful and charting a new, innovative course for the commercial marine