Customer Focus Executive

1 week ago


East Region, Singapore Reeracoen Singapore Pte Ltd Full time

Job title: Customer Focus Executive (Freight)

Reference ID: 36890

Our Client is a leading supply chain and logistics management specialist. They are currently looking for a Customer Focus Executive (Freight) to be based in their Changi AirFreight Centre.

【Responsibilities】

- Serve as the main point of contact for customers regarding freight bookings, tracking, and general inquiries

- Build strong relationships with clients by providing timely updates and proactive communication

- Work with operations teams, vendors, and carriers to ensure on-time pickup, transit, and delivery

- Monitor shipments and provide real-time status updates

- Handle customer concerns professionally, aiming for swift and effective resolution

- Ensure all shipping documents comply with customs and regulatory requirements

- Process invoices accurately and in a timely manner

- Coordinate with the finance team to resolve discrepancies or adjustments

- Assist the sales team with client follow-ups, rate quotations, and post-booking coordination

- Maintain accurate customer and shipment records for operational and audit purposes

- Suggest and support continuous improvement efforts across customer experience and operations

【What you will receive】

- Variable Bonus (Depends on Company and Individual performance)

- Annual Leave: 15 days

- Medical Leave

- Birthday Leave

- Family Care Leave

- Medical Insurance

- Dental Benefits

- Shift Allowance

【Requirements & Preferences】

(Must)

- Diploma/Degree in Logistics, Supply Chain, Business, or related field

- Minimum 3 years of experience in logistics/freight forwarding

- Proficient in freight documentation and customs processes

- Experience with billing and invoicing systems

- Excellent communication, coordination, and customer service skills

- Able to multitask and work well in a fast-paced environment

- Strong attention to detail and accuracy in documentation

(Advantageous)

- Able to start work within short notice


We regret that only shortlisted candidates will be notified.

Registration No.: R Nur Haida Sakina Binte Mohd Azmi)

Recruitment Licence: 12C5051



  • East Region, Singapore HR Focus Full time $40,000 - $80,000 per year

    Location- East areaWorking Hours: Mondays to Fridays 8:30am – 6pm, Alternate Saturdays 8:30am – 12:30pmEnsures customer service operations meet established quality standard across multiple brands.Proactively manage key quality matrix, including the NPS (Net Promoter Score), CSI (Customer Satisfaction Index)Analysing customer feedback to create and...


  • East Region, Singapore AJ Global Logistics Pte Ltd. Full time $40,000 - $60,000 per year

    About the role Join the dynamic team at AJ Global Logistics Pte Ltd. as a Customer Service Executive (Freight Forwarding). In this full-time position, you will play a crucial role in providing exceptional customer service and operations support to our clients locally and globally. With a focus on the Freight/Cargo Forwarding industry, you will be...

  • Service Manager

    1 week ago


    North-East Region, Singapore HR Focus Full time $60,000 - $90,000 per year

    Client: A global leader in the development of high vacuum solutions that are essential for the production of semiconductors, displays, and digital technologies. Service centers/operations supply both OEM and end user customers in all relevant markets with original spare parts, valve repair, field service and technical support as well as training (in-house...


  • East Region, Singapore STAFFKING PTE LTD Full time

    Customer Service Executive / Call Centre Executive Locations: East / West Salary & Benefits:Basic: $2,500 – $3,000Attractive Company Benefits Key Responsibilities:Handle inbound and outbound calls, emails, and enquiries in a professional manner.Coordinate with internal departments to ensure timely follow-up on customer requests and issues.Provide accurate...


  • East Region, Singapore Talent Trader Group Pte Ltd Full time $40,000 - $60,000 per year

    Job SummaryWe are looking for a proactive and detail-oriented Customer Service Executive to support our freight forwarding operations. The role involves handling customer enquiries, managing shipment bookings, coordinating with internal departments, and ensuring smooth execution of import/export processes. The ideal candidate will be customer-focused,...

  • RETAIL ASSOCIATE

    1 week ago


    East Region, Singapore Focus Network Agencies (S) Pte Ltd Full time $2,500 - $4,500 per year

    The Cocoa Trees (Focus Network Agencies Group), Asia's leading retailer & distributor of premier chocolate and confectionery brands is opening new outlets at Changi Airport over the next few months.We are recruiting Retail Associates to join our team at the various terminals at Changi Airport.Responsibilities & Requirements:Provide excellent customer...


  • North-East Region, Singapore SK Jewellery Group Full time $20,000 - $60,000 per year

    Responsibilities• Prospect and promote jewellery products and our services to walk-in customers.• Attend to customers and ensure service delivery standards are met in achieving total customer satisfaction.• Be self-motivated and driven to achieve monthly sales targets.• Ensure merchandise and displays are consistently well presented.• Contribute to...

  • Project Engineer

    1 week ago


    East Region, Singapore HR Focus Full time $40,000 - $60,000 per year

    Location: East Area, Singapore Monday to Friday | 9:00 AM – 6:00 PMJob HighlightsEntry level or 1–2 years of experience welcomeGreat exposure to M&E and automation projectsCareer growth and training opportunitiesJob ResponsibilitiesAssist in project coordination and execution for Mechanical & Electrical (M&E) works.Support the implementation and...

  • Marketing Executive

    1 week ago


    North-East Region, Singapore Focus Network Agencies (S) Pte Ltd Full time $40,000 - $80,000 per year

    We're on the hunt for a bubbly, creative, and driven Marketing Executive to join our fast-growing team This dynamic role sits at the heart of our brand's growth strategy—playing a vital role in driving bothonline and offline marketing initiatives.You'll be responsible for supporting e-commerce growth,boosting social media engagement, and executing...

  • RETAIL ASSOCIATE

    1 week ago


    East Region, Singapore Focus Network Agencies (S) Pte Ltd Full time $52,000 - $65,000 per year

    The Cocoa Trees (Focus Network Agencies Group), Asia's leading retailer & distributor of premier chocolate and confectionery brands is opening new outlets at Changi Airport over the next few months.We are recruiting Part Time Retail Assistants to join our team at the various terminals at Changi Airport.Responsibilities & Requirements:Provide excellent...