Senior Solutions Engineer

4 hours ago

Singapore NetApp, Inc. Full time $120,000 - $180,000 per year
Job Summary

The Solution Engineer (SE) collaborates closely with client executives to align NetApp's technical strategy with the customer's long-term vision and goals. The SE addresses business and IT challenges by providing uniquely differentiated solutions. This role involves engaging with a wide range of customer stakeholders and leveraging the appropriate NetApp team and expertise in solutions, products, ecosystems, and industry knowledge.

Job Responsibilities
  • Actively engages with multiple stakeholders to understand the customer's business, challenges, opportunities, and imperatives.
  • Utilizes deep customer knowledge to deliver a technical strategy and differentiated solutions to a broad spectrum of account stakeholders.
  • Comprehends the customer's use cases, applications, and the perceived value of NetApp solutions.
  • Maintains and expands the customer stakeholder base, managing key customer relationships.
  • Develops and manages key relationships with alliance or reseller partners.
  • Coordinates a wide range of NetApp and partner resources to develop and execute the technical strategy.
  • Identifies growth opportunities beyond the existing customer base, workloads, and products.
  • Continuously enhances industry, solution, and technical knowledge to increase relevance and presence in accounts.
  • Refines soft skills and practices behaviors that enhance effectiveness and set high customer expectations.
  • Increases NetApp revenue within aligned accounts, maximizing the share of wallet.
  • Manages a portfolio that reflects NetApp's complete opportunities.
  • Demonstrates a deep understanding of the customer's technical landscape and challenges.
Job Requirements
  • Preferred: At least 10 years of relevant experience within Account Selling/Account Management in a Presales capacity
  • Technical expertise: Comprehensive knowledge of Storage technologies, partner offerings, and the competitive landscape from a customer business perspective.
  • Results-driven: Demonstrates customer obsession and technical authority to win opportunities with appropriate workload specialist engagement.
  • Communication and planning: Functions as a key member of the account team, engaging with customers and partners.
  • Business acumen: Maps value propositions to customer requirements.
  • Leadership: Provides technical leadership in team selling environments.
  • Ownership: Manages the technical relationship with the customer at the executive level
  • Knowledge of the Public Sector space in Singapore is a plus

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