Deputy Director, Service Planning

2 days ago

Singapore Public Service Division Full time $120,000 - $180,000 per year

[What the role is]

Lead in the planning and development of strategies to strengthen the Social Service Sector's service delivery. This is accomplished through (a) working with stakeholders closely to synchronise and complement sector plans; (b) identifying service gaps /emerging areas and allocating resources to meet those needs; (c) rolling out targeted initiatives to strengthen service quality in the sector and grow capabilities in enablers such as innovation and collaboration; and (d) supporting the sector to do sandboxing and prototyping of new service solutions.
Successful candidates will influence critical decisions, shape organisational and sector strategy, and be exposed to national-level policy considerations.

[What you will be working on]

Policy alignment and stakeholder engagement  

  • Oversee team's strategic partnership development with whole-of-government (WOG) stakeholders and keep abreast of policy developments

  • Work with stakeholders to align/complement reviews (e.g., MSF Family landscape) and development plans (e.g., MSF Masterplan)

  • Manage negotiations: Lead discussions on service development plans, ensuring NCSS interests are represented

  • Prepare and support senior leadership: Brief and equip CE/GD for participation in whole-of-government (WOG) Committees and platforms

Identify and develop strategies to meet service gaps / emerging areas

  • Oversee landscape analysis across multiple subsectors to determine NCSS' role in both programme funding and capability building

  • Identify service gaps / emerging areas and develop a strong understanding of issue areas

  • Formulate strategies with partners, and allocate resources to support the sector to meet the needs

  • Oversee regular reviews of NCSS's levers across multiple areas, for e.g., funding and space

Assess, develop and implement targeted initiatives to strengthen service quality in the sector

  • Assess service providers' capabilities in delivery of services, as well as sector wide issues that affects service users' access to services (for e.g., service navigation)

  • Develop and implement strategies to enhance sector's service quality, especially in areas such as collaboration, empowerment, innovation, and service standards

  • Develop relevant resources for sector professionals and push utilisation and adoption, including self-help resources and training courses

Sandbox and nurture prototypes

  • Maintain a steady pipeline of prototypes that test innovation solutions to new or existing issues

  • Provide adequate and expedited funding support for prototypes to develop into programme pilots, and to mainstream programme phase

[What we are looking for]

Experience:

  • 10-15 years of working experience in policy analysis, strategic planning, or social service sector

  • Proven track record in evidence-based decision making and team management

  • Demonstrated ability to manage diverse stakeholders and communicate complex ideas clearly

  • Knowledge of Singapore's social service landscape

  • Experience in the social service sector is advantageous.

Personal Competencies:

  • Strong communication & interpersonal skills to work with multiple stakeholders

  • Able to work independently as well as collaboratively in a dynamic environment

  • Strong organisational skills with keen attention to details

  • Results-driven self-starter with proven ability to identify opportunities and drive projects to completion

Only shortlisted candidates will be notified.

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