Senior / Manager - Business Development, Casino - International Marketing (Indo

2 weeks ago

Singapore Marina Bay Sands Pte Ltd Full time $90,000 - $120,000 per year

Senior / Manager - Business Development, Casino - International Marketing (IndoChina Region)

Job Responsibilities

As an Manager / Senior Manager - Business Development, Casino - International Marketing (IndoChina Region), your key responsibilities would include but not limited to:

Customer Engagement and Relationship Management

  • Promote the Marina Bay Sands Integrated Resort, and drive increase awareness of its affiliated properties

  • Promote gaming products and services to the target market segments, especially towards the Premium players

  • Develop strong professional interpersonal relationships with new and existing Premium players to drive incremental visitation to Marina Bay Sands

  • Ensure that excellent customer experience is the focal point of customer touchpoints and interactions, in alignment with all applicable guidelines and company policies

  • Develop profiles on each player to ensure all customer touchpoints have the knowledge of individual preferences

  • Manage complimentaries in alignment with customer reinvestment strategies to ensure desired customer profitability and margin

  • Provide accurate information especially the financial status for credit line recommendation of Premium player

  • Carry an important role to follow up with credit patron and liaise with Premium Account Management for any payment in due

Customer Engagement and Relationship Management

  • Enable and support a culture of communication, collaboration and knowledge sharing to help build constructive, dynamic teams that exhibit the Marina Bay Sands core values.

Job Requirements

Education & Certification

  • Diploma/Degree in hospitality or related field preferred

Experience

  • Possess a minimum of 2-3 years solid experience in managerial positions in the field of Casino Marketing or player development.

Other Prerequisites

  • Familiar with either Cambodia, Laos, Vietnam, Myanmar, Thailand Gaming Market.

  • In depth knowledge of Anti-Money Laundering Policy, Company Compliance Policy and Credit Policy

  • In depth knowledge of the gaming products and services offered at Paiza, especially the Premium Program offered by MBS.

  • Knowledge of ACSC, Opera as well as Table Touch system is preferred.

  • Proficient in the use of basic Microsoft software including Word, Excel, Outlook, etc.

  • Highly motivated, self-manageable, and sales-driven in a collaborative work culture

  • Customer-centric and service-oriented, focused on hospitality and the customer experience

  • Adept at balancing the need for multi-tasking and prioritization of tasks

  • Embrace challenges and overcomes obstacles with positive attitudes

  • Possess an ability to handle conflicts and solve problems in a culturally diverse environment

  • Champion a culture of collaboration, learning, and adaptability amongst team members

  • Seek continuous learning and improvement in personal and professional capacities

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