Senior Service Engineer

Senior Service Engineer(Flow Control business)Are you an energetic and results-oriented person who wants to move our customers' performance forward? At Valmet, we serve our customers keeping in mind our core commitments: safety comes first, close to customers, solutions to your needs and people you can trust. We are looking for Senior Service Engineer to be responsible to offer expert advisory services to customers and third-party contractors on both existing and newly acquired equipment and components to ensure that all service work complies with applicable regulations and encourage strict adherence to safety practices, collaborate with the Service Manager to improve and streamline the operational tasks of the service team.Your key roles are:

• Support the installation and commissioning of equipment and components as needed.
• Respond to service calls for both preventative and reactive maintenance, performing service and repairs on products and systems to meet customer requirements.
• Maintain accurate records of job progress, including any delays, issues, deliveries, changes, extras, and any engineering or fabrication errors.
• Provide comprehensive reports on completed projects, detailing activities performed, faults identified during service, and recommendations for future service improvements.
• Train customer personnel on equipment maintenance and repair techniques to ensure effective knowledge transfer.
• Conduct audits at customer sites to identify and document opportunities for process improvements.
• Ensure that all service work complies with applicable regulations and encourage strict adherence to safety practices.
• Prepare accurate, professional internal documentation, including checklists and corrective action reports.
• Handle complex assignments independently, tackling demanding service activities and providing senior-level expertise. Guide and influence colleagues within areas of expertise.
• Engage in customer discussions regarding work scope, cost estimation, and vendor negotiations.
• Ensure adherence to Valmet's Health, Safety, and Environmental (HSE) Policy and ISO Quality Management System (QMS) Policy.
• Act as a technical ambassador by visiting key potential customers and identifying technical sales opportunities.
• Engage and collaborate with distributors to provide technical and sales support, enhancing sales opportunities.
• Assisting the sales team by providing technical expertise in customer discussions, demonstrations, and proposals, helping to identify potential upgrades or additional products that meet customer needs.
• Participate in internal training programs to strengthen the service team's competencies.

Requirements: 

• Relevant educational qualification, such as a bachelor's degree or diploma in Mechanical or Electrical Engineering.
• Minimum of 5 years of experience in the Flow Control sector, particularly within the Oil & Gas industry.
• Strong ability to maintain relationships with customers in a variety of situations.
• Able to work independently while receiving guidance from senior team members and supervisors.
• Demonstrates proactive communication skills, providing feedback and sharing ideas to enhance work efficiency.
• A genuine enthusiasm for leveraging world-class technology for the benefit of customers.
• Familiarity with customers' processes and/or knowledge of flow control and valve technology is an advantage.
• Willing to travel as needed.

We offer: 

• We offer you a rewarding position with a global industry leader. This position offers you a lot of technical challenges, learning opportunities as well as feelings of success. So, step onboard for a shared journey forward to make a difference 

Additional information 

Does this sound a place for you? If yes, please apply soon via the link provided

Take next step forward apply here: 

Additional information about this position can be obtained from Suphak Chaiyanate

When everything works together
Valmet is where the best talent from a wide variety of backgrounds comes together. With 19,000 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper and energy industries, and serve an even wider base of process industries with our automation systems and flow control solutions. Our commitment to moving our customers' performance forward requires creativity, technological innovations, service know-how – and above all, teamwork.

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