IS Engineer

RESPONSIBILITIES

• Address user tickets regarding hardware, software and networking
• Walk customers through installing applications and computer peripherals
• Ask targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting
• Test alternative pathways until you resolve an issue
• Customize desktop applications to meet user needs
• Record technical issues and solutions in logs
• Direct unresolved issues to the next level of support personnel
• Follow up with staff to ensure their systems are functional
• Report customer feedback and potential product requests
• Help create technical documentation and manuals
• Administration of company email and active directory.
• Provision of new/old laptop/desktop to staff.

REQUIREMENTS:

• BSc in Computer Science or relevant field
• Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
• Hands-on experience with Windows/Linux/Mac OS environments
• Working knowledge of office automation products and computer peripherals, like printers and scanners
• Knowledge of network security practices and anti-virus programs
• Ability to perform remote troubleshooting and provide clear instructions
• Excellent problem-solving and multitasking skills
• Customer-oriented attitude

Interested candidates are invited to email with a detailed resume, stating notice period, current and expected salaries to:

Kindly quote: MTSG-MIS in your email subject.

We regret that only shortlisted candidates will be notified.