Front Desk Executive

Job Responsibilities

• Introduce the spa's services and offerings to customers in a clear and engaging manner.
• Answer phone calls politely, record call details accurately, and promptly update the manager on customer appointments.
• Handle bookings, manage payments diligently, perform daily reconciliation, and operate computer systems proficiently.
• Maintain a neat and professional appearance at the front desk to create a welcoming first impression.
• Manage staff attendance records, update accounts, and oversee product inventory.
• Demonstrate strong service awareness, communicate fluently in both English and Mandarin to serve Mandarin-speaking customers, and coordinate effectively with colleagues.
• Complete other tasks assigned by management.

Job Requirements

• Minimum 1 year of customer service or front desk experience.
• Maintain a professional appearance, with appropriate attire and a friendly, welcoming smile at all times.
• Ability to communicate fluently in Mandarin is required, as the role involves serving Mandarin-speaking customers.
• Open to Singapore Citizens and Permanent Residents.