Front Desk Executive

5 days ago

Bugis, Singapore M2M Happy Life Pte Ltd Full time $40,000 - $60,000 per year

Job Responsibilities

  • Introduce the spa's services and offerings to customers in a clear and engaging manner.
  • Answer phone calls politely, record call details accurately, and promptly update the manager on customer appointments.
  • Handle bookings, manage payments diligently, perform daily reconciliation, and operate computer systems proficiently.
  • Maintain a neat and professional appearance at the front desk to create a welcoming first impression.
  • Manage staff attendance records, update accounts, and oversee product inventory.
  • Demonstrate strong service awareness, communicate fluently in both English and Mandarin to serve Mandarin-speaking customers, and coordinate effectively with colleagues.
  • Complete other tasks assigned by management.

Job Requirements

  • Minimum 1 year of customer service or front desk experience.
  • Maintain a professional appearance, with appropriate attire and a friendly, welcoming smile at all times.
  • Ability to communicate fluently in Mandarin is required, as the role involves serving Mandarin-speaking customers.
  • Open to Singapore Citizens and Permanent Residents.

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