Brand Ambassador

About the role

As a Brand Ambassador & Merchandiser for Cygnett, you will immerse yourself in an interactive role while showcasing your passion for Consumer Electronics.  You play a pivotal role in helping Cygnett increase their brand presence and presentation levels in their retail stores.. This full-time role is crucial in driving sales and enhancing the overall in-store customer experience.

You are an energetic, confident Ambassador with a genuine passion for people who will have their own store relationships. Success in this role will rely on your ability to leverage in-store relationships while you deliver product capability training and merchandising activity.

This is a Full-Time role with a Monday – Friday work week.

Flexibility with occasional before or after-hours training sessions required.

·       Territory Management in Singapore

·       Building & maintaining strong relationship with store personnel.

·       Planograms - executions & compliance checks.

·       Communicating promotional activities & compliance checks.

·       Negotiating off-location opportunities.

·       Training salespeople with CYGNETT knowledge

·       Accurate report in-store stock weights requiring attention

·       Attend sales meetings at Cygnett Head Office (Australia) as required.

Sales Performance

·       Assist in achieving sales budgets and sell through targets for Key Accounts.

·       Manage sales and stock queries at a store level where required.

Reporting Requirements

·       Submit regular reports on merchandising and compliance activities for planning and review where requested.

·       Previous retail or merchandising experience.

·       Consumer electronics experience preferred, but not necessary.

·       Ability to communicate with different types of customers.

·       Staff/Customer engagement and relationship building.

·       Comfortable in a highly autonomous role.

·       Available to conduct morning or evening training sessions

·       Time Management Skills

·       Competitor analysis

·       Product Knowledge

·       Ability to travel to regional areas.

Technical Knowledge:

·     Well-developed knowledge of our product suite. Training will be provided.

Competencies:

Action/Planning/Decision Making:

·       Adopts a positive, proactive approach to planning and execution of work requirements and goals.

·       Motivated and enthusiastic commitment to work and achieving quality output.

·       Able to work under pressure, acts quickly and decisively.

Leadership:

·       Self-motivated to achieve own work goals and has a supportive and positive approach to own and team goals.

Communication:

·       Produces clear and effective communication (written and verbal) to people at all levels.

·       Is an active listener.

·       Seeks to understand issues/concerns. Uses diplomacy and tact.

·       Maintains composure.

·       Presents professionally prepared documents, emails & reports.

Teamwork:

·       Able to work effectively with others as part of a team to reach team goals & outcomes.

Customer Service/Business Focus/Quality:

·       Understands and commits to a positive, helpful customer focused approach.

·       Knows when to seek help.

·       Produces quality output and outcomes.

Sales

·       Assist in Achievement of sales team budgets

·       Store visits + Reporting.

·       Monthly store training + bi-monthly scheduling

Behavioral

• Consistently positive feedback from peers, management about performance, contribution, and behaviors.
• Demonstrates willingness to assist own team and other teams in the interests of meeting the business KPIs – not just personal KPIs (100%).
• Receives majority positive feedback from relevant external parties – e.g. Customers, Retail Staff.

Celebrate Curiosity

We are perpetually excited about the opportunity to shape the future.

Adaptation, innovation and collaboration are the cornerstones of our brand and our business.

We seek new and creative ideas to be the driver of customer connectivity, knowing our customer in every space.

We back intuition and celebrate curiosity. That's how we stay ahead of the curve.

It is not:

• Settling on the status quo

• Relying on the way things have always been done

• Making assumptions about the work or contribution of others

Be Genuine

We are proud to bring our authentic self to work every day. We are clear and sincere in our words and back them up with action.

We hold ourselves accountable for our actions. We act with honesty, humility and transparency.

We make decisions with the customer needs in mind. We integrate into our partners' business through our processes and fulfilment.

It is not:

• Approaching each other, customers and partners with  hidden intent

• Passing up the opportunity to own or be accountable for something that will make a difference

• Being rude or insensitive under the guise of just being honest

Be Proactive

We are solution providers.

We are nimble, make thoughtful decisions quickly and execute them with intensity and quality.

We approach our work healthy dose of optimism. We finish what we start and commit as one team.

It is not:

• Going out of our way to lay blame

• Taking shortcuts that impact quality or experience

Taking a solo path when a collaborative path is better

Make the Everyday better

People, and their everyday experiences with technology are at the centre of everything we do. We are unified by a passion for technology and its transformative ability to improve the everyday.

The pursuit of 'better' on behalf of our customers is our north-star.

We look for the win/win on behalf of our business, our customers, our community and our planet.

It is not:

• Accepting mediocre

• Taking a short-term view at the expense of the long term

• Failing to be realistic about what is possible