Sales Administrator

6 days ago

Joo Koon, Singapore Acez Instruments Pte Ltd Full time $40,000 - $60,000 per year
Benefits:
  • Annual Wage Supplement (AWS)
  • Performance Bonus & Variable Bonus
  • Company Trip
  • Medical Benefits
  • Training and development opportunities.
Key Responsibilities:
  • Administrative Support: Provide essential administrative assistance to the Customer Solutions & Engineering Department, ensuring smooth operations to gain and retain customers.
  • Customer Interaction: Answer incoming calls, promptly directing customers to the respective Customer Solutions Administrator (CSA) in charge.
  • Order & Quotation Management: Process all quotations and orders on time and ensure customers are informed of their delivery date for indent items.
  • Document Control: Ensure all documents are processed accurately and on time, adhering to ISO9001:2015 procedures and maintaining high standards in documentation.
  • ERP System Management: Use the ERP system to create quotes, process orders, generate reports, and collaborate with relevant departments to complete the processes efficiently.
  • Cross-Department Collaboration: Liaise with other departments to ensure the smooth processing of orders, delivery schedules, and customer requests.
  • Account Management: Manage contract billings, renewal notices, and follow up on account receivables.
  • Sales Reporting: Prepare and submit sales reports for monthly sales meetings and support the team with key metrics and data.
  • Process Improvement: Lead the admin desk team, ensuring standardized processing of quotes and orders, and identifying areas for improvement.
  • Ageing Reviews & Credit Management: Partner with the Finance Department for ageing reviews, and manage the order hold/release rules tied to credit terms.
  • Ad-hoc Duties: Assist with other work-related duties as assigned by the immediate superior.
Requirements:
  • Secondary school certificate or above.
  • Strong interpersonal and communication skills with a customer-centric mindset.
  • Self-motivated, organized, and able to work independently and as part of a team.
  • Detail-oriented with a high degree of accuracy in document processing

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