General Clerk
9 hours ago
Job Description: General Clerk (Courier Service Company)
Position: General Clerk
Department: Administration
Reporting To: Operations Manager / Finance Supervisor
Job Purpose
To provide administrative support in daily operations, including email management, AR/AP data entry, document filing, and handling customer inquiries via phone/email.
Key Responsibilities
1. Email & Communication Management
- Monitor and respond to general inquiries via company email
- Route operational emails (e.g., delivery complaints, tracking requests) to relevant departments
- Maintain email filing system
2. Accounts Receivable/Payable Support
- Input invoice/payment data into accounting software (e.g., Xero)
- Verify delivery records against billing documents
- Prepare weekly AR/AP reports for supervisor review
3. Documentation & Filing
- Organize and file physical/digital copies of invoices, PODs, and contracts
- Maintain courier manifests and delivery logs
4. Customer Service
- Answer phone calls, address basic tracking/delivery inquiries
- Escalate complex issues to operations team
5. General Administrative Duties
- Assist in inventory stationery/office supplies
- Support ad-hoc tasks as assigned
Requirements
Education: Secondary
Experience: 1+ year in admin/clerk roles (logistics background preferred)
Technical Skills:
- Basic accounting knowledge
- Basic in Excel/Google Sheets
- Familiarity with email platforms (Gmail, Outlook)
Soft Skills:
- Fluent in English & Bahasa Malaysia (Mandarin a plus)
- Organized with attention to detail
- Ability to multitask in fast-paced environment
- Perform shift working hours
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