Helpline Officer

Location: Toa Payoh

Work Hours: 2 Shifts

• Mon–Thu: 9.00 am – 6.30 pm; Fri: 9.00 am – 6.00 pm
• Mon–Thu: 12.00 pm – 9.30 pm; Fri: 12.00 pm – 9.00 pm

About the Role

As a Helpline Officer, you will be at the frontline of support, handling violence-related enquiries with empathy and professionalism. You will play a critical role in assessing risks, ensuring the right support reaches those in need, and coordinating with partner agencies for timely intervention.

Key Responsibilities

• Engage callers with sensitivity to assess the severity of situations.
• Gather and verify information from relevant sources (e.g. schools, family members, databases).
• Conduct thorough risk and safety assessments for each case.
• Determine response timelines and refer cases to the appropriate agencies.
• Coordinate with agencies to ensure smooth and supportive case transfers.
• Engage family members to build cooperation and facilitate intervention.

Requirements

• Bachelor's Degree in any discipline.
• Willingness to work both shifts.
• Ability to remain calm and professional in high-stress situations.

We regret to inform that only shortlisted candidates will be notified.

Justin Lee

Registration No: R

APBA TG Human Resource Pte Ltd

EA License: 14C7275