Assistant Boutique Manager

OBJECTIVES:

· The Assistant Boutique Manager shall work hand in hand with Boutique Manager, to drive 360 performance in sales, CRM, customer service and operations. He/she shall nurture in-boutique learning and enhancement culture, by leveraging retail excellence & performance tools (KPI dashboard, VOC etc.).

· He/she shall motivate and inspire their team to achieve productivity and sales goals.

· He/she shall act a role model for the Brand, from etiquette, presentation, and behave as a Brand Ambassador at all times to internal and external clients.

KEY RESPONSIBILITIES

1. Sales Performance

· Together with Boutique Manager, guide boutique team to achieve budgeted sales, focus on 3 key priorities which are the main drivers to achieve sales performance.

· Follow up closely on KPI results, review effectiveness of the actions, modify and adjust according to situation.

· Review the assortment and inventory level to optimize sales opportunities.

· Guide and coach the team on handling client's request for discount in accordance to Company's guidelines.

· Special focus on Exceptional Creation development: a 360 plan on daily briefing, try on, stock review, event planning and follow up with SA on potential sales negotiation. Also support the HJ and Local Watch Community representatives on briefing (especially on new product launches), driving Metiers appointments, sharing best practices and other initiatives.

· Share market intelligence (activities of other competitors).

1. Staff Management

· Motivate team members and support Boutique Manager to conduct coaching sessions, give constructive, candid and timely feedback for improvement.

· Manpower and roster planning to optimize floor coverage and sales opportunities.

· Ensure staff grooming and presentation / etiquettes in accordance to Piaget's standard.

· Communicate and cascade Maison policies and management directions to the team on a timely and precise manner.

1. Client Management

· Ensure the "Art of Sharing" is consistently practiced and implemented during the selling ceremony.

· Ensure the team is using the retail systems to manage and record all contact occasions (the VIEW, Rende-vous).

· Ensure quality data capture, prospect collection, existing and prospect client follow up in a systematic way.

· Timely follow up on CS, dissatisfied VOC results and all complaint cases.

· Ensure all Corporate gifting and client budget spent are in accordance to Maison guidelines.

1. Inventory management

· Accurate inventory management (both valuable and non-valuable) and ensure all creations are handled with extreme care.

· Quality check of all creations upon receipt, report and raise repair request if and when necessary.

· Ensure all creations are properly tagged with price, check serial number against goods receiving and ensure all relevant certifications are available with the creations.

· Ensure monthly stock count being executed well.

1. Boutique Maintenance

· Ensure high levels of housekeeping standards, including cleanliness of windows, showcases, back of house and all hospitality tools.

· Maintenance of fixtures, furniture, furnishing within the boutique and report on maintenance work (if required).

1. Others

· Assist Boutique Manager in collecting and compiling reports as required by Commercial / Marketing Teams.

· Ensure consistent daily briefing, and monthly boutique meeting are planned ahead, with all team members present to share and align on boutique performance and upcoming directions.

PROFILES

· Minimum 5 years' experience of experience in boutique experience with 3 years in a supervisory position.

· Strong in number, good planning, organization and problem-solving skills.

· Action and result-driven, a team player.

· Agile, good time management and be flexible to prioritize.

· Fluent in English and any local language within Southeast Asia

· Basic knowledge in Excel, Word and PowerPoint