Snr Infra Engr, Infra Arch

Date: 13 Aug 2025

Location: Singapore, Singapore

Company: Singtel Group

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

We're searching for a ServiceNow Consultant to be part of our diverse team of talent here at NCS

Overview

As a ServiceNow Software Developer/ Consultant, you are required to review, analyze current and proposed business operations and provide overall design and solution to address the business outcome. Involve in the design, develop, implement and support ServiceNow tools

What will you do?

• Providing advice on design, architecture and assessment of Digital Solutions
• Establish ServiceNow architecture governance framework and design patterns to drive standardization across projects
• Advise on cloud technology adoption based on business & technical consideration. Propose integration strategies for the various technology components to achieve a holistic solution.
• Lead technical architecture design and documentation, ensuring alignment with enterprise standards and government security requirements
• Design and validate solution integration approaches with existing systems and new technologies
• Evaluate digital solutions and assess their practical implementation feasibility
• Identify and communicate with key stakeholders
• Gather, review and analyze business & operation requirements and translate into user stories.
• Understanding business & operations needs and translate into technical requirement
• Conduct workshops and meetings to facilitate solution brainstorming for both client and technical team.
• Perform gap analysis to identify the difference between current processes and desired outcomes, proposing solutions to bridge these gaps.
• Maintain clear and consistent communication with stakeholders, ensuring alignment and managing expectations.
• Build Test cases
• Facilitate UAT sessions with business users, and ensure that solutions are fit.
• Develop and execute test plans capture artifacts to ensure the solution meets the specified requirements and quality standards
• To support post implementation tasks including, troubleshooting, administration, patching and upgrades.
• To work with stakeholders and recommend best practices in areas such as Human Resource Service Delivery (HRSD) and App Engine.
• Lead in POC/POV, product evaluation and tech refresh activities

The ideal candidate should possess:

• Diploma /Degree in Computer Science / Computer Engineering / Information Technology related field, or IT equivalent
• Minimum 7 years of experience in the IT field
• At least 7 years of experience with implementation and / or support of ServiceNow modules
• Must have ServiceNow System Administrator certification, Application developer, ServiceNow HRSD implementation and Certified Technical Architect certification.
• Minimum Seven (7) years of experience as a ServiceNow Technical Consultant, with hands-on experience in ground up implementations with ServiceNow products
• Minimum Seven (7) years of experience with ServiceNow scoped applications and all scripting module experience including client scripts, business rules, workflow, flow designer, script includes, UI actions, UI macros, UI pages etc. custom application development
• Minimum Seven (7) years of experience with ServiceNow Service Portal and widget development (Angular JS, JavaScript, CSS, HTML)
• Must have experience with the following ServiceNow suites: CTA, TD, HRSD & App Engine.
• Advanced experience with scripting languages such as JavaScript, Python, etc.
• Knowledge and experience integrating ServiceNow using platform APIs and integration tools
• Good analytical and problem solving skills
• Good people management skill
• Self-motivated with a positive "can-do" attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques.
• Proficient in written and spoken English
• Able to work after office hours if required

We are driven by our AEIOU beliefs - Adventure, Excellence, Integrity, Ownership, and Unity - and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at and visit our LinkedIn career site.