
Content & Process Flow Specialist
3 days ago
Key Responsibilities:
- Conduct interviews with relevant staff and stakeholders to gather information for chatbot content.
- Design and write clear, professional chatbot conversation scripts, FAQs, and automated responses that align with the organizational tone.
- Map and document chatbot process flows using flowcharts or other process tools to define and support chatbot interaction logic. Ensure smooth and intuitive user experience.
- Work closely with IT to align chatbot content with system capabilities and technical requirements.
- Test chatbot flows and provides actionable feedback for improvement.
- Maintain and update chatbot content as required during preparation phase.
Requirements:
- Strong writing and verbal communication skills in English, with the ability to simplify complex information into clear, concise, and professional language.
- Detail-oriented with a strong ability to map and document complex processes and user interactions.
- A basic understanding of customer service processes and user interaction principles.
- Experience with chatbots, automation tools, or user experience (UX) design will be a significant advantage.
Reporting To:
- IT Manager
Duration:
- 6 months (Extendable based on project needs)
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