Assistant Service Engineer

6 days ago

East Region, Singapore TOPPAN NEXT TECH PTE. LTD. Full time $104,000 - $130,878 per year

Toppan Next Tech is accelerating the growth of its Security Solutions & Services (SSS) Division to strengthen its competitive edge and capitalize on high-impact emerging opportunities. Leveraging state-of-the-art multi-modal biometrics and advanced AI technologies, we are driving innovation across a range of next-generation solutions, including:


•Robotics and Automation Solutions


•Personnel Access Control Systems


•Vehicle Access Control Systems


•Automated Border Control Systems

Responsibilities

  • Perform inspections, preventive maintenance, corrective maintenance, repairs/replacement and calibrations to the machines and hardware.
  • Monitor software and applications, manage updates/patches, and troubleshoot issues to ensure seamless performance.
  • Collect and analyse performance data from machines and systems to identify improvement areas. Conduct failure trend analysis.
  • Provide technical support to customers via Phone, Chat, Email and onsite support.
  • Monitor spare inventory, spare movement and place orders when necessary.
  • Support handling will be 7x24 and rotating shift is required.
  • Manage relationships with customers, contractors and suppliers.
  • Coordinate with other Technical Support team or members to escalate cases with unresolved issues to the respective product vendor.
  • Maintain maintenance logs and report daily, weekly and monthly activities.
  • Work closely with the Integration and Delivery Team to ensure the maintenance crew and himself are trained to work on the systems.
  • To demonstrate and show an intermediate understanding of how enterprise infrastructure and COTS monitoring tools work.
  • Maintain records and SOPs of maintenance activities, software issues, and repairs.
  • Any other ad-hoc duties as required or assigned

Requirements

  • Degree/Diploma in Computer Science, Engineering or any related disciplines.
  • 2-4 years' experience in hardware and system maintenance role.
  • Strong knowledge and practical hands-on experience in engineering concepts, including electrical, mechanical and enterprise systems setup.
  • Ability to keep track of and report on activity.
  • Experience in working maintenance operations.
  • Excellent communication and interpersonal skills.
  • Develop and maintain strong relationships with staff members and customers.
  • Competent in problem-solving, team building, planning and decision-making.
  • Familiar with Singapore Government project's operational support will be an added advantage

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