Learning and Development Manager

1 week ago

Singapore 5G-Starlink Pte. Full time $60,000 - $120,000 per year


Responsibilities and Duties

  • Setting goals for the team, developing and implementing learning strategies and programs aligned with the business needs and priorities.
  • Create training plans to ensure the store operations team has the required competencies to excel in their roles.
  • Design e-learning courses and review and revise the course materials to ensure they align with operating processes, procedures, and systems.
  • Manage the digital library to ensure that the courses are up to date.
  • Manage the Workday Learning Management System, ensuring that the learning experience for the partners is smoothly executed.
  • Develop strategic and operational plans for the learning & development work group, managing execution and measuring results.
  • Supports the implementation of company programs to ensure the success of the Company
  • Prepares, communicates, and educates client groups and teams on changes in policies and practices within the organization
  • Consults with stakeholders on training and development implications of potential business decisions
  • Oversees training budget and negotiates contracts with training providers
  • Identifies and communicates key responsibilities and practices to ensure the immediate team of direct reports promotes a successful attitude, confidence in leadership, and teamwork to achieve business results.
  • Providing partners with coaching, feedback, and developmental opportunities and building effective functional teams
  • Works with respective functional leaders to challenge and inspire partners to achieve business results
  • Ensures partners adhere to legal and operational compliance requirements.

Knowledge, Skills, and Abilities

  • Excellent platform, verbal and written communication skills
  • Ability to establish and execute business plans
  • Ability to set priorities, meet deadlines and manage multiple projects in a fast-paced, changing environment
  • Ability to make recommendations on changes in approach, concepts, and the design of solutions as a member of a team
  • Ability to work within large collaborative organizations
  • Knowledge of company operations, policies, and procedures
  • Ability to seek and leverage external resources within and beyond Starbucks
  • Ability to coach and mentor others
  • Ability to manage performance
  • Ability to design a digital learning course
  • Experience using Articulate Storyline 360 and Workday LMS

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