IT System Engineer

3 days ago

Ang Mo Kio New Town, Singapore Huddle Solutions Pte. Ltd. Full time $60,000 - $80,000 per year

Our Company

Huddle Solutions Pte. Ltd. Is an IT Services Company that offers comprehensive technology solutions tailored to businesses of all sizes.

Overview

As an IT Operations Engineer with a focus on support, you will play a pivotal role in ensuring the smooth operation of our IT systems and providing technical assistance to our clients. You will be responsible for managing day-to-day IT operations, including system monitoring, troubleshooting technical issues, and implementing solutions to enhance system performance and reliability. Additionally, you will serve as the first point of contact for end-user support, resolving IT-related problems and inquiries in a timely and professional manner.

Key Responsibilities


• Monitor and maintain the health and performance of IT systems.


• Respond to and resolve technical issues reported by end-users via phone, email, or ticketing system, providing exceptional customer service and support.


• Install, configure, and troubleshoot hardware, software, and peripheral devices to ensure optimal functionality and usability.


• Collaborate with cross-functional teams to plan and implement IT projects, such as system upgrades, migrations, and deployments.


• Document system configurations, processes, and procedures to ensure accurate and up-to-date documentation.


• Provide training and guidance to end-users on IT best practices and procedures to enhance their technical proficiency and productivity.


• Other ad-hoc IT tasks as required.

Benefits


• Work from Home – Remote work is permitted when on-site presence is not required by the client, subject to project needs and client expectations.


• Continuous Learning Opportunities - Learning never stops at Huddle. Whether it's through hands-on experience, training programs, or mentorship opportunities, we're committed to helping you expand your knowledge and expertise in a variety of disciplines.


• Innovative, diverse Projects & Challenges – From infrastructure management to network security, cloud computing to AI, our projects span a wide range of disciplines, giving you exposure to different areas of IT and allowing you to explore your interests and discover new passions along

the way.

Required qualifications


• Have a "Can-do" attitude.


• Ability to work effectively in a fast-paced environment and prioritize tasks based on urgency and impact.


• Proven problem-solving skills, with a proactive and customer-focused approach to IT support.


• Familiarity with ITIL framework and best practices for incident, problem, and change management.


• Familiar with Microsoft 365 ecosystem. (Exchange, OneDrive, SharePoint)


• Diploma in Computer Science, Information Technology, or related field.


• 3 years of experience in IT operations or helpdesk support role.


• Strong knowledge of operating systems (Windows, macOS), networking protocols, and hardware components.


• Experience with helpdesk ticketing systems and remote support tools.


• Excellent communication and interpersonal skills, with the ability to communicate technical concepts to non-technical stakeholders.


• Handle other ad-hoc IT and infrastructure duties as assigned.


• Madarin-speaking candidates required to interface with Clients.

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