Staff Software Engineer

Zendesk is looking for a Staff Software Engineer to join the Agent Workspace Messaging Team in Singapore. You'll help build a next-generation messaging platform that empowers customers to deliver exceptional user experiences, working toward an omni-channel customer engagement product.

You will work with a diverse team of skilled engineers developing a highly-responsive web application. You'll partner with product and UX teams to improve workflows and develop new features.

Staff Software Engineers at Zendesk are expected to be hands-on technologists who could lead application development initiatives directly, contribute to the design and implementation of projects, and be involved in technical discussions beyond their teams. You should love finding simple solutions to complex problems, and care about not only the technical and algorithmic aspects of large systems, but the way they enable other developers to do their jobs. You should have previous experience with web infrastructure, distributed systems, or component-oriented software engineering.

• Build backend systems for our next-generation Messaging platform serving millions of users daily
• Lead technical design discussions and propose innovative solutions across frontend and backend layers
• Work full-stack in small, collaborative teams using bi-weekly sprints
• Collaborate with Product Managers, Team Leads, and Designers to provide technical insights and estimates
• Build POCs to evaluate technologies and ensure platform scalability, performance, and security
• Mentor junior team members through pairing sessions and code reviews
• Actively participate in coding, pull request reviews, and testing

• Proven software engineering experience with strong capabilities in Java, Python, Ruby, or Go
• Working knowledge of JavaScript, Node.JS, and React
• Solid understanding of high concurrency, low-latency, scalable distributed systems (Kafka, GraphQL, gRPC experience a plus)
• Strong grasp of web technologies and frontend-backend interactions
• Excellent troubleshooting skills using metrics, logs, and traces
• Strong command of data structures and algorithms
• Excellent communication skills with a customer-first mindset

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here .

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.