Student Services Executive
1 day ago
Job Description & Requirements
Student Services
Handle student enquiries via phone calls and walk-ins.
- Provide accurate and timely information on courses, admissions, and procedures.
- Monitor student attendance to ensure compliance with minimum attendance requirements.
Ensure students sign in using the QR code system for WSQ courses.
Student Contracts & Payment Processing (WSQ Courses)
Generate student contracts using the Training Management System (TMS).
- Process course payments and issue invoices through TMS.
Manually prepare contracts when required.
Government Credit Claims
Ensure SkillsFuture and PSEA claims are submitted and approved before course commencement.
Class Preparation Support
Print student materials in advance of class sessions.
International & General Student Processing
Manage the admission of international students via the SolarPlus system.
Generate and issue Letters of Offer through TMS or manually as needed.
CPE Points Compliance
Ensure accurate submission and claiming of CPE points for applicable courses (e.g., Phlebotomy).
Documentation & Compliance
Ensure student contracts are signed in accordance with the correct procedures.
Verify that lecturers sign equipment lists when conducting classes at CMNH.
Certificate Issuance
Print and distribute certificates for Phlebotomy course graduates.
Prepare and issue CPR + BCLS cards for students who complete the CPR AED & BCLS courses.
Resource Management
Maintain and manage the pantry area to ensure it is adequately stocked for student use.
Student Communication
Send out announcements regarding public holidays, events, or updates via email.
Assist with putting up official printouts/notices from the school or government as needed.
Graduate Support
Assist alumni with requests for certificate reprints, result slips, and other academic documentation.
Minimum Requirement
Diploma in business/O level minimum
Minimum 1–2 years of experience in administrative, customer service, or education-related roles (experience in a training institute or private education centre preferred).
Soft/Technical Skills
Familiarity with adult education and WSQ framework is a plus.
- Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
- Able to manage multiple tasks and meet deadlines in a fast-paced environment
- Team player with a positive attitude and willingness to assist others.
- High level of integrity and professionalism when handling confidential student information.
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