Live Stream Administrative Officer
21 hours ago
Responsibilities:
- Execution of day to day operations and management of e-commerce platform.
- Preparation of product listings for livestreams
- Oversee order processing and fulfilment
- Coordinate with warehouse or fulfillment partners to ensure timely and accurate order fulfillment
- Handle customer inquiries related to orders, shipping and returns & refunds.
- Handle returns, exchanges and refund requests in accordance with company policies
- Provide exceptional customer support by promptly responding to customer inquiries and resolving issues.
- Analyze data and generate reports to identify trends, opportunities and area for improvement.
Qualifications/Requirement:
- Familiarity with platforms like Tiktok Live, Facebook Live, Shopee Live and others
- Understanding of cameras, microphones, lighting, and other equipment used in live streaming.
- Proficiency in using streaming software like Prism Live, Jambo System, Meta Business etc.
- Bachelor's degree in Business Administration, Mass Communication,Marketing or related field. Or, proven with at least 1 year experience in customer service or experience in managing live streams or related roles.
- Strong verbal and written communication in English and Mandarin to interact with the audience and manage chat effectively.
- Ability to adapt to changing situations and handle unexpected issues during live streams especially when dealing with technical difficulties or difficult viewers.
- Demonstrates ability to work independently and collaboratively in a fast-paced environment.
- Ability to handle multiple tasks simultaneously, such as monitoring chat, managing technical aspects, and interacting with the host.
Incentives:
- Overseas Career Exchange Opportunities with the Team
- Basic w Commission Tier
- Staff Medical Insurance
- Overseas Allowance
Why us?
- An exciting career choice with to work alongside with managing director.
- Overseas exchange career opportunities.
- Creative and innovative culture.
- Challenging and rewarding experiences.
- Career progression
Job Type: Full-time
Pay: From $2,000.00 per month
Benefits:
- Employee discount
- Health insurance
Education:
- Lower Secondary Qualification (Preferred)
Experience:
- Customer support: 1 year (Preferred)
Work Location: Hybrid remote in Singapore 739211
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