Reservations Officer

1 week ago

Marina South, Singapore Dynamic Human Capital Pte Ltd Full time $30,000 - $40,000 per year

Responsibilities

  • Safely transport guests to designated destinations such as airports, restaurants, attractions, and other requested locations in accordance with hotel standards and safety regulations.
  • Maintain the cleanliness and upkeep of the assigned vehicle, ensuring it is always in safe, presentable, and optimal working condition.
  • Assist guests courteously with loading and unloading of luggage or other belongings.
  • Provide a warm and professional welcome to all guests, demonstrating attentiveness, respect, and service excellence.
  • Communicate effectively with the concierge, front desk, and other departments to coordinate transportation and booking arrangements.
  • Perform routine vehicle checks and report any maintenance or safety concerns promptly.
  • Stay informed of traffic updates, road conditions, and local events that may impact guest travel.
  • Respond to guest correspondence and inquiries within 24 hours in a courteous and professional manner.
  • Answer all incoming calls promptly (within three rings) with appropriate telephone etiquette.
  • Recommend suitable packages or services based on guest needs and preferences.
  • Ensure timely and accurate follow-up on guest requests and bookings.
  • Accurately retrieve, process, and record all reservations in the Property Management System (PMS) on the same day.
  • Prepare and print daily reports promptly and ensure follow-up on no-shows, traces, missing correspondence, and car transfer reports.
  • Proactively upsell hotel services and packages whenever appropriate to enhance guest experience and revenue.

Requirements

  • Minimum 1 year of experience in the luxury hotel industry (any department).
  • Proficient in computer applications and Property Management Systems (PMS).
  • Excellent telephone etiquette and communication skills.
  • Good knowledge of local routes, traffic regulations, and safety procedures.
  • Positive attitude, professional appearance, and strong customer service orientation.
  • Ability to multitask, stay organized, and work well under pressure.

Additional Information:

  • Salary: Max of SGD AWS
  • Time: AM and PM shifts
  • Location: Raffles Avenue

By submitting an application or your resume, you are deemed to have consented to Dynamic Human Capital Pte Ltd collecting, using and disclosing your personal data for the purposes stated in our privacy notice ). You acknowledge that you have read, understood, and agree with the terms in our privacy notice.

We regret to inform you that only shortlisted applicants would be notified.

Dynamic Human Capital Pte Ltd | EA License No.: 12C6253

Han Tze Jian | EA Personnel No.: R1658384

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