Customer Management and Marketing Intern

Company

Explorer Academy

Designation

Customer Management and Marketing Intern

Date Listed

22 May 2025

Job Type

Entry Level / Junior Executive

Intern/TS

Job Period

Flexible Start, For At Least 3 Months

Profession

Education / Training

Industry

Manufacturing Food / Lifestyle / Packaging

Location Name

1187 Upper Serangoon Road, Singapore

Address

1187 Upper Serangoon Rd, Singapore 534785

Map

Allowance / Remuneration

$800 - 1,200 monthly

Company Profile

• Company Vision

Our mission at Explorer Academy is to provide an enriching educational experience that goes beyond academic excellence. We focus on creating a learning environment where students are seen as individuals, supported as learners, and nurtured as young leaders.

We aim to build a strong community that fosters curiosity, confidence, and personal growth, empowering students not only in their studies but also in life.

We believe that behind every classroom is a team of passionate educators. Behind every educator is a commitment to nurture growth and build meaningful connections with students. & Behind every student is a future shaped by growth and opportunities.

Job Description

What to expect:

As a Customer Management & Marketing Intern at a tuition centre, you'll support marketing initiatives aimed at engaging current students and parents, improving retention, and encouraging referrals or new sign-ups through positive customer experiences. you will play a key role in maintaining strong relationships with parents and students, supporting daily operations, and ensuring excellent service delivery. This internship offers hands-on experience in customer relationship management, communication, and administrative support in the education sector.

Responsibilities:

• Help resolve concerns and provide timely updates regarding class schedules, fees, and progress reports.
• Conduct follow-up calls to parents for feedback, payments, and enrollment status.
• Prepare and send reminders or newsletters regarding events, holidays, and exams.
• Respond to customer service-related queries/requests from customer over various channels (e.g. at the centre front desk, via emails or calls)
• Provide recommendations of our suitable academic programme based on student's academic needs.
• Provide customer support and timely responses to customers inquiries, issues and concerns, ensuring a positive experience at all touch points.
• Gather and analyse client feedback, identifying areas for improvement and sharing valuable insights with relevant departments to build a better customer intimacy and brand loyalty.
• Stay up-to-date on Instagram / Tiktok features, best practices, and trends.
• Assist in critical school administration tasks (such as course registrations and changes in class arrangements), front desk and backend operations to ensure smooth day-to-day operation.
• Assist in planning and running marketing campaigns (email, social media, ads).
• Help manage customer loyalty or referral programs
• Collect student/parent testimonials and help publish success stories on social media or the centre's website.
• Any other ad-hoc duties as assigned

Requirements:

• Currently pursuing a diploma or degree in Marketing, Business Administration, Communications, Education, or a related field is preferred.
• Able to commit for 3-6 months internship
• Strong communication and interpersonal skills
• Basic understanding of marketing principles and customer engagement strategies
• Basic photography, image and video editing preferred
• Skills with IG/Tik Tok content creation preferred
• Proficient with use of Canva, Microsoft Office (Excel, Word, Powerpoint) and Google Docs, Sheets and Slides
• Friendly, Passionate and Energetic Team Player
• Organised and have strong attention to details
• Creative problem solver
• Able to Multi-Task and Takes ownership and responsibility of tasks given

Details

• Onsite role based in Singapore
• 4 weekdays & 1 Weekend
• Weekday: 12-9pm
• Weekend: 9-6pm

Application Instructions

Please apply for this position by submitting your text CV to ******
Kindly note that only shortlisted candidates will be notified.

Apply for this position