
IT Executive
2 days ago
- Company Benefits & Incentives
- Career Progression Opportunities
- Attractive Salary Package
- Working Location: Woodlands
- Working Days: Mon to Fri
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- IT Executive / Assistant
Salary: $3,000 - $4,200
Location: Woodlands
Working day: Monday – Friday
Working Hour: 8:30am - 6:15pm
Job Description:
- Providing frontline assistance to end- users, attending to queries, troubleshooting technical issues, and resolving hardware, software, or network related problems.
- Installing, updating, and/or configuring software applications on users' devices, ensuring they have the necessary tools to perform their tasks efficiently.
- Maintaining and troubleshooting hardware faults on devices such as computers, laptops, printers, scanners and other peripherals.
- Monitoring and troubleshooting network-related issues, including connectivity problems, internet outages, and LAN/WAN performance degradation.
- Creating, updating and managing user accounts on various systems and applications, including password resets and access permissions.
- Implementing/maintaining IT security measures to protect systems and data from potential cyber security threats, including installing and updating antivirus software and conducting periodic security audits.
- Ensuring data integrity and implementing backup/recovery procedures to prevent data loss. Additionally, helping users recover lost or corrupted data when required.
- Assist users with mobile device setup, configuration and troubleshooting issues, including but not limited to email synchronization and app installations.
- Provide assistance to issues raised by remote or off-shore employees, analyze and resolve issues via remote access tools or phone support.
- Maintaining an inventory of hardware and software assets, tracking asset status and managing hardware and software licenses.
- Creating and updating documentation for common IT procedures, troubleshooting guides and system configurations to assist users.
- Conducting training sessions or creating resources to educate users on IT best practices, software usage, and security awareness.
- Liaising with third-party vendors on hardware, software and services related queries/requirements, including support contracts and warranty claims.
- Ensure IT practices and procedures comply with relevant regulations and internal policies.
- Identifying areas of improvement in IT support processes and implementing changes to enhance efficiency and user satisfactions.
Requirements
- Minimum Diploma in Information Technology.
- Preferably with 2 years' relevant work experience.
2. IT Executive
Working hour : 8am to 5.45pm Mon to Fri
Working Salary : $3,500 to $4,000
Working Location: Admiralty
Job Scope:
1. IT Infrastructure Support
- Maintain and troubleshoot hardware (PCs, printers, barcode scanners, etc.)
- Support network infrastructure: LAN/WAN, switches, routers, Wi-Fi
- Ensure servers and data storage are running smoothly (file servers, domain controllers)
2. System Administration
- Manage user accounts, email, Active Directory, file permissions
- Monitor IT security (antivirus, firewalls, data protection policies)
- Perform regular backups and ensure disaster recovery plans are in place
3. Manufacturing/Production System Support
- Provide technical support for MES (Manufacturing Execution Systems), ERP, or factory-specific systems
- Troubleshoot machine-PC communication issues (e.g., PLCs, IoT devices)
- Ensure system uptime to minimize production downtime
4. Software & Application Support
- Install, configure, and maintain standard and custom software
- Provide technical support to end-users
- Liaise with software vendors for updates, bugs, or new implementations
5. IT Policies and Compliance
- Implement and enforce IT policies, data protection, and access control
- Support ISO/IEC 27001 or other relevant compliance needs if applicable
6. User Support & Training
- Act as the first point of contact for IT-related issues
- Provide training or guidance to staff on using systems or software
7. Reporting & Documentation
- Maintain IT asset inventory
- Prepare incident reports, maintenance logs, and update manuals
- Support audits and provide technical documentation
Requirement
Diploma or Degree in Information Technology, Computer Science, Engineering, or related field
1–3 years of experience in IT support, networking, or systems administration
Experience in a manufacturing or factory environment is a plus
Knowledge of:
Windows OS (client & server)
- Network support (LAN/WAN, TCP/IP, routers, switches, Wi-Fi)
- PC setup and troubleshooting
- Basic server administration (Active Directory, file sharing, backup)
- IT security (antivirus, firewalls, user access control)
Familiarity with:
ERP/MES systems
- Printers, scanners, barcode systems
- Required to do on-site support in production areas
- May require after-hours or weekend support during downtime or system issues
The Supreme HR Advisory Pte Ltd | 14C7279
Ong Boon Kiet (Travys) | R
Senior Recruitment Consultant