Operations Manager

20 hours ago


Singapore ALL CLENZ MAINTENANCE PTE. LTD. Full time $40,000 - $80,000 per year
Operations & Service Management
  • Oversee daily cleaning operations across multiple sites.
  • Ensure service quality meets client expectations and contract requirements.
  • Plan and schedule cleaning staff deployment for different locations.
  • Conduct site inspections to monitor cleaning standards.
  • Address operational issues and resolve service complaints promptly.
2. Staff Management & Training
  • Supervise and coordinate cleaners, team leaders, and supervisors.
  • Recruit, onboard, and train new staff on cleaning procedures and safety protocols.
  • Monitor staff performance and provide necessary guidance or corrective action.
  • Manage staff scheduling, replacements, and leave planning.
3. Client Relations & Contract Management
  • Act as the main point of contact for clients regarding service matters.
  • Handle client feedback, complaints, and service improvement requests.
  • Ensure contract obligations are fulfilled and renewed where possible.
  • Conduct regular meetings with clients to maintain good relationships.
4. Resource & Logistics Management
  • Ensure proper allocation of cleaning equipment, chemicals, and materials.
  • Monitor inventory levels and coordinate procurement of supplies.
  • Ensure maintenance of cleaning equipment to avoid service disruptions.
5. Compliance & Safety
  • Ensure compliance with workplace safety and health (WSH) regulations.
  • Conduct risk assessments and implement safety protocols.
  • Train staff on safe handling of cleaning equipment and chemicals.
6. Process Improvement & Cost Control
  • Identify ways to improve cleaning efficiency and reduce wastage.
  • Optimize operational workflows to improve productivity.
  • Monitor expenses and manage budgets to control operational costs.
7. Reporting & Performance Tracking
  • Prepare reports on operational performance, staff productivity, and service quality.
  • Track key performance indicators (KPIs) for cleaning efficiency and client satisfaction.
  • Analyze feedback and implement improvements based on data insights.


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