Customer Service

2 weeks ago

Bukit Panjang New Town, Singapore 25cab0b0-fdeb-4eaa-83af-20c8e7bcfd66 Full time $30,000 - $50,000 per year

Job Responsibilities

1. Customer Service & Communication

  • Bilingual communication: Communicate professionally with parents and students in both English and Chinese regarding class schedules, changes, and relevant updates.
  • Customer support: Handle inquiries promptly and accurately, resolving administrative and basic technical issues.
  • Information briefing: Clearly explain course details, centre policies, and learning arrangements to ensure parents fully understand the information provided.
  • Sales assistance: Support diagnostic assessments (DA tests), course renewal discussions, and related administrative processes.
  • Administrative support: Assist with daily administrative tasks, including document filing, data updates, record maintenance, and other operational duties.

2. Operations & Coordination

  • Daily maintenance: Maintain a clean, organised, and professional learning environment according to standard operating procedures.
  • Teacher support: Assist teachers with lesson material preparation, classroom setup, and resource organisation.
  • Class scheduling: Plan, coordinate, and optimise class schedules to ensure efficient utilisation of rooms and time slots.
  • Class coordination: Arrange trial lessons, reschedule or arrange replacement classes, and support post-class follow-up communication with parents when required.
  • Attendance management: Maintain accurate and updated attendance records for all classes and activities.

3. Social Media & Content Creation

  • Content planning: Develop meaningful, value-driven content for parents—beyond simple postings—highlighting educational insights and centre strengths.
  • Platform management: Maintain and update the centre's social media platforms (e.g., Facebook, Instagram, TikTok).
  • Visual design: Use Canva or similar tools to create marketing visuals such as posters, promotional graphics, and event highlights.
  • Bilingual copywriting: Draft clear, professional, and error-free promotional and informational content in both English and Chinese.
  • Brand consistency: Ensure all content aligns with the centre's professional image, branding guidelines, and communication standards.

Requirements

  • Diploma or higher in any discipline (Business, Communications, Education preferred).
  • Fluent in both English and Chinese (spoken and written), with the ability to communicate professionally with parents.
  • Highly meticulous, organised, and able to manage administrative duties with precision and consistency.
  • Strong communication and customer service skills; comfortable interacting with parents, students, and teachers.
  • Able to work independently and collaboratively, with a strong sense of responsibility.
  • Experience in social media management, copywriting, or content creation is preferred.
  • Proficient in Canva, Google Workspace, MS Office, or other relevant tools.
  • Fresh graduates with strong learning ability and a positive attitude are welcome to apply.

Working Hours & Benefits

  • 5.5-day work week
  • Annual increment & performance bonuses
  • Training and career development opportunities
  • Friendly, supportive, and growth-oriented work environment

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