Systems Lead

2 weeks ago

Singapore Salad Stop Full time $60,000 - $120,000 per year
About the Role

We are looking for a motivated and hands-on Systems Lead to take charge of all IT hardware, infrastructure, and systems support across SaladStop Group. You will manage day-to-day troubleshooting, ensure smooth operations across outlets, central kitchen, and office, and support the rollout of new systems.

Key Responsibilities

1. Hardware & Equipment Management

  • Set up, maintain, and troubleshoot IT equipment (desktops, laptops, POS terminals, tablets, routers, switches, printers, CCTV, door access).
  • Ensure all equipment is running reliably and repair/replace promptly when needed.
  • Keep track of IT equipment inventory, warranties, and replacements.

2. Networking & Infrastructure

  • Monitor internet and Wi-Fi across outlets, central kitchen, and corporate office.
  • Maintain routers, switches, backup systems, and ensure stable connections for POS and ordering platforms.
  • Assist with upgrades and expansion projects.

3. Systems & Applications Support

  • Support integration between hardware and software systems (POS, CRM, ordering apps).
  • Provide staff access rights, email setup, and basic endpoint security.
  • Assist in testing and rolling out new systems (AI tools, automation, ordering platforms).

4. Vendor & Service Coordination

  • Work with IT vendors and service providers for repairs, contracts, and new installations.
  • Ensure services are delivered on time and within budget.

5. IT Support & Training

  • Act as first responder for hardware and system issues raised by outlets and corporate teams.
  • Train staff on basic troubleshooting and proper use of IT tools.
  • Document FAQs, SOPs, and simple troubleshooting guides for end users.
Qualifications
  • Diploma in Information Technology, Computer Engineering, or related field (Polytechnic graduate).
  • 1–3 years of experience in IT support, hardware, or systems management (internships/part-time work acceptable).
  • Strong troubleshooting skills across PCs, POS, printers, networks, and mobile devices.
  • Good knowledge of networking basics, endpoint security, and systems support.
  • Strong problem-solving skills, attention to detail, and willingness to be hands-on.
  • Ability to work independently and communicate well with non-technical colleagues.
What We Offer
  • A hands-on role with exposure to both IT hardware and systems.
  • On-the-job learning and mentorship to grow into a senior IT position.
  • Opportunity to contribute to digital transformation projects in a dynamic F&B group.
  • Collaborative, purpose-driven work culture.

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