People Operations Advisor

Opportunity

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

Key responsibilities

Your role as a People Operations Advisor will be to solve the HR-related queries of our employees and managers, coordinate employee life-cycle changes and make sure their interaction with HR results in a great experience.

For this you will:

• Own to resolution people's inquiries about HR policies and procedures, like compensation, benefits, performance management, leave, payroll and HR applications, and other matters related to the employee lifecycle

• Respond to our employees and managers through a variety of channels (HR case management, phone, email, live chat)

• Guide employees and managers in using self-service in Workday and other HR systems, to facilitate technology adoption

• Promote the usage of the employee HR Portal by providing guidance on HR knowledge content, such as global & local HR policies, How-To, etc.

• Manage HR data quality and perform transactions in Workday and other HR applications

• Work together with People Partners and functional specialists to solve complex queries

• Prepare and handle HR documentation

• Coordinate and administer onboarding, offboarding and internal transfer processes

• Support improvement activities to simplify and standardize the HR processes

• Deliver on high employee satisfaction, accuracy and timeliness

Who we are looking for:

Saying that you should be customer-oriented is an understatement: we need you to be passionate about employee experience You have high energy and drive and efficiently manage resolution of every employee query.

As for the skillset and experience, we are looking for: 

• 2+ Years of experience in an HR role, delivering services, preferably HR and from a shared service center environment.

• Bachelor's Degree in Human Resources and knowledge of HR concepts are a strong plus

• Knowledge of local labor laws & regulations with hands-on experience in managing local employee benefits

• Experience working with HR systems, preferably Workday, would be an asset.

• Strong communication and problem-solving skills, ability to manage conflict, and attention to detail

• Drive to identify needs, investigate options, seek solutions and partner with other HR colleagues to resolve issues

• Ability to take initiative, manage multiple priorities and work in a fast-paced environment

• Ability to be an engaged member of a virtual team

• Highly disciplined in meeting deadlines and maintaining process integrity

• Passion for delivering great employee experience

• Fluency in spoken and written English

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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