IT Infrastructure Engineer

Capula is a leading global hedge fund, headquartered in London. We are seeking an experienced and proactive IT Infrastructure Engineer to join our Singapore office. This individual will play a key role in supporting and maintaining our global infrastructure, ensuring high availability, performance, and security across our systems and networks. The role requires a mix of deep technical expertise, project leadership, and the ability to work independently in a fast-paced, dynamic environment.

Duties and Responsibilities:

This is a permanent role where we expect the successful candidate to learn and grow professionally over time.

Key duties and responsibilities :

• Provide day-to-day support and ongoing maintenance for network switches and routers across the Asia region.
• Support and manage the global VMware virtualized infrastructure.
• Oversee global backup and monitoring systems, addressing issues and alerts in a timely and prioritized manner.
• Maintain and support voice infrastructure within the Asia region, including Cisco Unified Communications.
• Act as a third-line support resource for both Windows desktop and server environments, delivering prompt and professional resolution to user requests.
• Support all facets of IT infrastructure and contribute to end-user support when required.
• Ensure all technical processes, procedures, and configurations are accurately documented and kept up to date.
• Adhere to all company and team policies, standards, and procedures consistently.
• Escalate relevant issues, concerns, or incidents to the line manager, including policy breaches and near misses.
• Take an active role in business continuity planning and testing activities.
• Champion cybersecurity by upholding the firm's standards and best practices.
• Demonstrate the ability to work independently with minimal supervision, managing multiple ongoing tasks effectively.
• Lead and take ownership of complex infrastructure projects, including large-scale deployments of hardware and software.
• Research and propose solutions to technical problems and share knowledge with the broader team.
• Support the Technology Infrastructure Manager with ad hoc responsibilities and initiatives.
• Be available and contactable for after-hours support when required.
• Act as a third-line support resource for both Windows desktop and server environments, delivering prompt and professional resolution to user requests.
• Support all facets of IT infrastructure and contribute to end-user support when required.
• Provide ad hoc desktop support as needed, including desk moves, onboarding of new joiners, and other hands-on tasks within the office environment.
  Ensure all technical processes, procedures, and configurations are accurately documented and kept up to date.

Skills and Experience:

• At least bachelor's degree in computer science or a related field.
• Professional certifications such as CCNA, VMware, or Microsoft credentials are highly desirable.
• Minimum of 10 years' experience in a similar infrastructure role, ideally within an investment management or financial services environment.
• Proficient in Cisco Unified Communications, including Expressway and Jabber.
• Strong understanding of Cisco switching and routing (CCNA level or higher).
• Skilled in writing and using PowerShell scripts for automation and system management.
• Hands-on experience with VMware administration and enterprise storage systems.
• Familiar with Nagios, Grafana, and Prometheus for monitoring infrastructure.
• Knowledge of Cisco AMP for endpoint protection, familiarity with Nimble Storage systems and experience with Veeam backup solutions and deployment are highly desirable.
• Demonstrated ability to deliver technical projects in high-pressure, deadline-driven contexts.
• Proven track record of successfully managing infrastructure operations at an enterprise level.
• High standard of customer service and user experience.
• A reliable team player, collaborative and supportive of colleagues.
• Excellent written and verbal communication skills.