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Executive Housekeeper

2 weeks ago

Orchard, Singapore Orchard Hotel Singapore Full time $60,000 - $80,000 per year

As an Executive Housekeeper, you are responsible for overseeing all housekeeping / laundry operations to deliver an excellent Guest and Member experience. You will also be required to evaluate guest satisfaction and set department targets and objectives. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Oversee Housekeeping operations
  • Oversee Laundry operations
  • Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
  • Operate within departmental budgets through effective stock and cost controls and well managed schedules
  • Set departmental targets and objectives, work schedules, budgets, and policies and procedures
  • Inspect regularly all fixtures, fittings and appliances to ensure compliance to standards and take action as necessary to conform to standard
  • Monitor the appearance, standards and performance of the Housekeeping / Laundry team with an emphasis on training and teamwork
  • Ensure team members have an up-to-date knowledge of all room categories and amenities
  • Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
  • Ensure staffing levels cover business demands
  • Ensure ongoing training
  • Ensure communication meetings are conducted and post-meeting minutes generated
  • Manage staff performance issues in compliance with company policies and procedures
  • Recruit, manage, train and develop the Housekeeping / Laundry team
  • Competent in property management systems